insert html page to servicenow
How to insert my html page into servicenow, that should be accessible from internet when click the link.
Forum Posts
Resolved! Question on Content Type in Attachment Table
Hello Folks,I have a question on content types filed in the attachment table, When i upload an attachment either in incident or request form how the file name, content type, Table name are copied in attachment table. Especially how the content type i...
Approval Group : Condition based script
Hi, I added a new condition on the Approval Group workflow activity called "Need More Info"( Ref: Image 1). Assume a scenario where there are 5 different approval groups in the request and now here is the requirement. a) When some one clicks on "Ap...
Email in Queue > 100
Querying (by a Web service) the [sys_email] table can help to get the item "Email in Queue > 100" only.Looking for Table/Field name to query that value
Deprecated fields
We noticed we have some users that are doing reporting on incident and change and using the made_sla field and getting incorrect data. We know that this field has been deprecated and we are getting a change in place to inactivate the field but we are...
Record Producer variable field length
I am using several record producers and mapping the shor description field to the short description on the incident and enhancement forms. However, the maxium character limit on the record producer is higher than the character limit for the short des...
Insert a link to an Incident in my Survey Email Notifications
Hi,I am trying add some fields to a o insert a Survey Notification email link the user gets upon Incident Closure & that link should login user via SSO & open up in Service Portal for a user when they click on the link.I managed to add the fields I w...
SMConfiguration Functionality
Hi all,We're using the customer service plugin, and have a custom script on the task table that rolls work notes up to a parent record, if one exists. However, this is happening twice on some occasions in case management. I believe this is due to the...
Default Sort for Related Lists
anyone have any idea how to set up the default sort for a related list? I've found how to do it for all global tables, and I know how to sort via string queries. But neither of these apply for Related Lists. Thanks,Zach S.
Grey out fields
How to grey out all fields except one on a form when update button is clicked ?I want to make child incidents uneditable but only parent incident field is editable once user click on Update Button
HOW TO PRINT THE RESULT OF A BUSINESS RULE ON THE CONSOLE?
for example i want to print all the active records i created a business rule by following conditionswhen to run: BEFORE INSERT/UPDATE SCRIPT:var x=new GlideRecord('incident');x.addActiveQuery();x.query();while(x.next()){gs.print('active r...
Resolved! Notification sent to caller upon ticket creation
Hello,Can anybody help me with the below?Our CS team create tickets on behalf of customers on a daily basis. We are using the ITSM Incidents as tickets. We want the system to be able to differentiate when a ticket is created by a user and they select...
I want to populate fields from a table I referenced in other field.
Hi Everyone,I have a reference field on Incident form and based on the selection of that field i want to populate values in three other fields( that is corresponding to that reference field) in Incident form . Can anybody help me .. Also let me kno...
Resolved! Reporting on Multiple Metrics at once
I am looking for the best way to create a report against multiple metrics at once.Ideally I would like to generate a report along the lines of the below, listing numerous metrics associated with the approval and fulfillment of a requested item in the...
Resolved! Where do we get SSH Public Key for our instance?
We are trying to use sFTP to retrieve csv files to be imported into ServiceNow but we cannot find anywhere that provides the SSH Public Key for the ServiceNow instances. Where can we get the SSH Public Keys for our instances? Thanks!
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