Create Request from an Incident passing variables

[juliana3]

I need to convert INC to RITM and RITM to INC, but what I want is to lead the analyst to the catalog page so he can choose the new category and then have all the form filled with data from incident.

I tried doing something like this:

var url = "catalog_home.do?sysparm_view=catalog_default&sysparam_caller_id=";

Service catalog client:

var requester = getParmVal('sysparm_caller_id');

if (requester){

g_form.setValue('caller_id',requester);

But it didn't work, it seems like the parameter is lost after you navigate through service catalog.

[HugoFirst]

I've done a similar thing using an link in an email message.   It should work with a redirect.

The link was from an HR Onboarding Form and was used to open a Manager's Onboarding Form and transfer much of the information to the new RITM.

The URL looks like this:

https://<YOUR INSTANCE>.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=<SYSID_OF_CAT_ITEM>&sysparm_hrform=<SYSID_OF_SOURCE_RITM>

I also have two catalog client scripts.   One to parse the URL variable for the source RITM and a second to open the source RITM and scan through it's variables.   Here's a sample of the scripts with the logic simpified:

Note that the source RITM record is stored in the variable named "hr_onboarding_form".   You should use whatever name makes sense to your application.

EDIT:   The variable "hR_onboarding_form" is a reference variable to the sc_req_item table with a filter for the HR Onboarding Form as the item.

Script 1: ( onload ) ------------------------------- BEGINING OF SCRIPT ---------------------

function onLoad() {
   //Populate the variables with the parameters passed in the URL
   //Use the 'getParmVal' function below to get the parameter values from the URL
   var id = getParmVal('sysparm_hrform');
   if(id){
           g_form.setValue('hr_onboarding_form',id);
   }
}

function getParmVal(name) {
   name = name.replace(/[\[]/,"\\\[").replace(/[\]]/,"\\\]");
   var regexS = "[\\?&]"+name+"=([^&#]*)";
   var regex = new RegExp(regexS);
   var results = regex.exec( window.location.href );
   if(results == null){
           return "";
   }
   else{
           return unescape(results[1]);
   }
}

Script 1: ( onload ) ------------------------------- END OF SCRIPT ---------------------

Script 2: ( onChange, variable hr_onboarding_form ) ------------------------------- BEGINNING OF SCRIPT, SORRY ABOUT THE INDENTATION.   IT MESSES UP IN THIS EDITOR ---------------------

function onChange(control, oldValue, newValue, isLoading) {
if ( newValue != "" )
{
var hr_form = new GlideRecord('sc_req_item');
hr_form.addQuery('sys_id', newValue);
hr_form.query();
while (hr_form.next())
{
var mtom = new GlideRecord('sc_item_option_mtom');
mtom.addQuery('request_item', hr_form.sys_id);
mtom.query();
while (mtom.next())
{
var option = new GlideRecord('sc_item_option');
option.addQuery('sys_id', mtom.sc_item_option);
option.query();
while (option.next())
{
var question = new GlideRecord('item_option_new');
question.addQuery('sys_id', option.item_option_new);
question.query();
while (question.next())
{
if ( question.name == "first_name" )
{
g_form.setValue('first_name', option.value);
} else if (   question.name == "last_name" )
{
g_form.setValue('last_name', option.value);
} else if ( question.name == 'employee_id')
{
g_form.setValue('employee_id', option.value);
} else if ( question.name == 'preferred_name')
{
g_form.setValue('preferred_name', option.value);
} 

}
}

}
}
}
else
{
g_form.setValue('first_name', "");
}


}

Script 2: ( onChange, variable hr_onboarding_form ) ------------------------------- END SCRIPT ---------------------