Create Request/RITM via API

[CA5]

@Ankur Bawiskar  Could you please provide me step by step instructions to create Request/RITM in servicenow Instance via Rest API from third party tool.

Note: First, request form will be submitting on third party tool and it should create a request in servicenow instance with same form data [payload will be provided to insert or create request in servicenow instance].

How can we achieve this requirement?

Link

[Geoff_T]

Hello,

I provided some details on this here:

https://community.servicenow.com/community?id=community_question&sys_id=db13ae501b8b6850ed6c9979b04bcb7b

Please let me know if it helps.

Geoff

[CA5]

Hello Geoff,

Can you please share step by step instructions to fulfill this. 

Thanks!

[John Zhang1]

You can REST API Explorer to define REST request record creation by following configuration:

Mark ✅ Correct if this solves your issue and also mark ???? Helpful if you find my response worthy based on the impact.

[Ankur Bawiskar]

Hi,

you can use Cart API and tell 3rd party to consume it with specific request format

refer below link where I have shared the solution

How to order Catalog Items from REST API Explorer?

sharing the steps again here

1) from left nav open REST API Explorer

2) from namespace select -> sn_sc

3) select buy item API

4) give sys_id of the catalog item

5) give body as RAW JSON; ensure you give your variable names; I have given group with value as group sys_id

{
        'sysparm_id': 'a96250e407d01410540bf2508c1ed014',
        'sysparm_quantity': '1',
        'variables':{
        'test': 'hello',
        'group': 'd625dccec0a8016700a222a0f7900d06'
        }

}

Buy Item (POST) -> give sys_id of the catalog item in the URL

https://instanceName.service-now.com/api/sn_sc/servicecatalog/items/a96250e407d01410540bf2508c1ed014/order_now

Request Body: highlighted in bold is sys_id of catalog item

Regards
Ankur