Creating known error from a problem

[Zalina1]

How does one create a known error article from a problem?
It says in the design guide "Click the Create known error article related link to create a known error article from a problem".
However there is no related link for creating a known error in my developer instance, I tried all problem states, but it's not there. Is it something I have to activate in the properties?
Also what happened to the known error state for problems? Was it removed in one of the recent releases?

[Pranav Bhagat · Accepted solution]

Hi

Activate the Problem Management Best Practice — Madrid (com.snc.best_practice.problem.madrid) and the Problem Management Best Practice — Madrid — Knowledge Integration (com.snc.best_practice.problem.madrid.knowledge) plugin.

https://docs.servicenow.com/bundle/orlando-it-service-management/page/product/problem-management/tas...

If still its missing check whether the UI action is active or not.

Regards

Pranav

[Zalina1]

Thanks a lot!

Apparently Problem Management Best Practice - Madrid - Knowledge Integration plugin was missing.
I've installed it and now I have this related list option.

[Pranav Bhagat]

no worries.Happy to help :).

if your query is solved please mark the correct answer so that this thread can be closed.

Regards

Pranav