Creating Problem from an Incident

[Steven Chaparro]

Hello All,

Im trying to complete the ITSM (Madrid) Simulator but now I am not sure if the simulator has some issues or I don't know what are the best practices.
One of the task is creating a Problem from an Incident. The instructions are the following:

We want to be able to create a new problem from an incident with all necessary information.
1. Following fields should be copied from an incident when a new problem is created from an incident.
- Configuration item
- Priority
- Assignment group
- Short Description
- Description

2. Impersonate itil.<your first name> and click to create a new problem from an incident. Following fields should be copied from an incident:
- Configuration item
- Priority
- Assignment group
- Short Description
- Description

A quick search in the servicenow documentation I found this: Create a problem | ServiceNow Docs
With the following note in the procedure to create a problem from an incident:
Note: Use the property List of attributes (comma-separated) that will be copied from the incident to create a new problem (com.snc.problem.create_from_incident.attributes) to specify fields on the Incident form. The values of these fields are copied to the respective fields on the Problem form.

A screenshot where I added the fields required...

So I did that, and still the task failed, with the following recommendation:
"Please validate fields are copied from Incident to Problem using best practices."

What I am missing here?

[Steven Chaparro]

I had an open case with ServiceNow about my issue with the simulator, and today they replied back. 

ServiceNow:
"I will mark the task successful, this was a validation error. apologies for the inconvenience."

So for future reference, the best practice is indeed updating the property adding any field you want to copy over to the problem. I will mark the first response that said that approach was the best practice as the correct answer. Thank you all for all the help.

[Harikrishnan Na]

Try updating the Incident Properties or Problem Properties according to your requirements whether to copy values when create problem from Incident or Incident from Problem