CSAT Survey not triggering properly

[ersureshbe]

Dear Experts,

I've implemented the CSAT for incident. The CSAT is triggering with the help of 'asmt_assessment_instance'. I've configured as when incident is Closed it should trigger the CSAT notification. The configuration is done in 'asmt_metric_type' table.But when incident is Closed state it's not sending to 'asmt_assessment_instance' table. 

Can you please clarify when 'asmt_assessment_instance' table gets a record creation and where I should check the configuration. Please advice.

Note: I tested the config in asmt_metric_type table. Based on the configuration it creates a new business rules.

Config Checks: The mentioned below checked and configured properly.

1. Enable the trigger condition in asmt_condition with the help of asmt_metric_type.
2. Survey should be 'Published' state.
3. Provide public access for the survey in asmt_metric_type
4. Enable 'Send Notification' as true in asmt_metric_type

Regards,

Suresh.

[ersureshbe]

Hi All,

Thanks for everyone input. I sorted the issue. Solution - In trigger condition, the repeat interval shows as 30 days. i.e., once notification triggered it should wait 30 days. 

If change the repeat interval as 0 then it's working fine.

Thanks all.

Regards,

Suresh.

[Sunny Khandelwa]

Good to hear Suresh.

If my response helps you please mark them helpful.

Regards,

Sunny Khandelwal