current.setAbortAction(true) doesn't work if nothing is changed to the incident record

[natecousins]

I have a "before" Business Rule to prevent an update to an incident record if the 'Assigned to' user is not a member of the 'Assignment Group'. The BR only runs on 'Update', but only seems to work if you modify the record like change the value of a field. If you do not make any changes, the BR will not work.

I have set the Order field to 1 and to the low number like 10,000. Still doesn't work. I have added current.setWorkflow(false), and it still doesn't work.

The conditions are: assigned_to is not empty AND assignment_group is not empty

CODE:

(function executeRule(current, previous /*null when async*/) {
// Add your code here
var assigned_to = current.assigned_to;
var assignment_group_display = current.assignment_group.getDisplayValue().trim();
var assigned_to_display = current.assigned_to.getDisplayValue().trim();
var userObj = '';

userObj = gs.getUser().getUserByID(assigned_to);

if (!userObj.isMemberOf(assignment_group_display)) {
var msg = gs.getMessage('ERROR: ' + assigned_to_display + ' is not a member of ' + assignment_group_display + '. Please ensure the "assigned to" user is a member of the "assignment group".');

current.setAbortAction(true);
current.setWorkflow(false); 
gs.addErrorMessage(msg);
}

})(current, previous);

Any thoughts why?

[Rahul Shandily3]

I didn't see the code has some other issues as well.

Try the following, 

Remove the condition related to Assigned_to.

Update the script to this.

if (!gs.getUser().isMemberOf(current.assignment_group.getDisplayValue())) { 
var msg = gs.getMessage('ERROR: ' + assigned_to_display + ' is not a member of ' + assignment_group_display + '. Please ensure the "assigned to" user is a member of the "assignment group".');

gs.addErrorMessage(msg); 

current.setAbortAction(true);
}

[natecousins]

I appreciate the help, but this didn't work. 😞

[natecousins]

Perhaps this little nugget of info will help out too. I just now noticed that the record is not being updated in the scenario of my original post. I just checked the timestamp in the updated field. I assumed the record was still being updated because when I clicked 'Save', the page just refreshes without showing the error message.

[Rahul Shandily3]

Hi there,

gs.addinfomessage is coming in a different window. I have seen this working in my personal instance. Also, This is a bug in ServiceNow Kingston Release.

Let me know your findings.

Best Regards,

Rahul

[natecousins]

This is helpful info and might be the issue I'm experiencing. If it's indeed a bug, I can live with the current behavior until it gets fixed. I'll need to perform more tests though.