Not sure if this is possible, but we keep having users e-mail the service desk rather than logging into their account and logging a ticket. This then misses important detail into the callers information ie location region centre etc which are part of...
I want to check if (URL = <keyword>){ then do this} .. so we already have a script include? so i need add just one condition like this in the existing script?
Hi Everyone I have a requirement that if a field called Auto Approve on the Change Request form is set to true, and my decision table evaluates to true, then auto approve any approvals that might be generated. If possible i would like to have this ru...
Hi Expert, I have created a SLA on sc_task table and trigger condition set when catalog task state is open. Whenever I submitted Request, Task get created but SLA is not getting attached to it. I have checked the related list on catalog task table. ...
Hi Community, I have to create few PA reports where i have some formulas involved for example i want to get the %age of active POs in my custom table. So, first i want to get the count of non empty active POs and then i need to get the total number o...
Hi All,I configured the SOW overview using the UX Client Script Include named "SowIncidentLandingPageUtils".At start, everything worked fine but now I get an error - "This data visualization is not configured yet".In addition when I navigate to this ...
Hello, I have been looking for an attribute that could restrict the file extensions for the File Attachment field type on a table level, not on a global level (in order to only allow PDFs to be attached) but couldn't find any. Are you aware of any so...
こんにちは、村田の毛です。11月末本番リリース予定がありますが、いくつ質問をさせてください。①本番リリース前に、指定時間にバックアップを貰えますでしょうか？②本番リリース前時に、service nowをユーザーに利用させてくださいですが、何か手段がありますか？
The number of enterprise companies migrating to the most used ITSM Tool - ServiceNow is exponentially growing. Seize the opportunity to quickly learn about ServiceNow and ITSM processes and stay ahead of the curve. The playlist will allow you to fami...
Hi All, I have added a catalog item on portal page. But I want catalog must open on that page so that I can raise request straight from that portal page. Please find the attachment and reply asap. Thank you
Hi All, I'm working on syncing data from a third-party system to ServiceNow using a data source for this integration. When data is received from the third-party and stored in the source table, I want to import it into the target table only for record...
I am working on a project on my PDI in which I had to create an application that allows users to borrow vehicles from my company. I have to create a business rule on Vehicle Servicing tickets that stops users from closing the tickets when the Vehicl...
Hi All, Does anyone have an idea how can hide a variable if the catalog item is completed as part of the onboarding order guide. I only need to display the variable when the catalog item is used standalone. All ideas greatly welcomed!Thanks
How can we create a create a report in service now for successful, failed and completed vs open changes and average time to close metrics is there way possiblei have tried to create a report but it is not showing the avg time from change_request tab...
Reference field to bring back only the matches in the cmdb_ci_business_app table matching company value entered.use form variable named: business_app_company to filter/return only business applications that match company companyLIKE(current.variable...
