Flow designer
How to create/insert a new record in a custom table using Flow Designer.
Forum Posts
Resolved! How do I block external access to the attachment of a KB Article
I have a few articles that are marked Public and the attachment link is checked. The understanding of the KB Manager is that the Public role is so that all company users can read the article which is what is required. I understand the public role on ...
Report that tracks daily case load of multiple agents
HiI am trying to make a report that makes a graph (Time series reports graph) that shows me the number of incidents in agents Queue end of the day for a week or month for 6 mouthsthe Goal is to see if the system of assigning incidents is fair and equ...
Change Request moved to New state from Schedule automatically.
Instead of going to the implement state, one of my change requests was abruptly switched from the scheduled state to the new state.I'm looking for the cause, but I'm not finding anything. Is there a way to help explain why this is happening?
Send Attachment one instance to another
Hi there I'm getting error as Script: Error parsing JSON response: Unexpected token:Help me to fix it (function executeRule(current, previous /*null when async*/) { var targetInstanceURL = 'https://dev185360.service-now.com/'; var targetUse...
Attachment mandatory for catalog item
Hello, This line I have used to check attachment mandatory during the request submission and is working as expected...now attachment is mandatory while submitting request. "this.document.getElementsByClassName('get-attachment').length==0". Can someon...
Resolved! servicenow catalog
Hi all,Below is my requriment i have already create a function in script include and catalog client script but it is not working as expected below i share script and screenshots Update the oneCatalogUtils Script Include to add a new function verif...
How to translate approval comments to German language ?
Hi, For an RITM when the approval is requested, granted or Rejected, we get the comments in activity of portal and in the approval history of backend asApproval requested from ABCD.Approval has been granted by ABCD.Approval has been rejected by ABCD....
Are there options for the web page background banner.
Are there available options for the web page backgrounds on the service portal, like what is on the Catalog page? We would like to do something similar for our knowledge management page.
how to add a description for the question choices in variable of a catalog item
I need help on creating description for variable in catalog item that to be displayed in service portalVariable : device type4 choices are laptop, Desktop, tablets, smartphone Description for each choices Laptopdescription-A portable computer suitabl...
Resolved! SLA Timeline - Permissions
I'm currently working through trying to grant more roles the ability to view the SLA Timeline UI Page. ServiceNow Docs say itil, sla_admin, and sla_manager are the roles required for viewing it, however we want to add a different role to it, say sn_c...
Change Request Auto Cancelled
Hi there, I have some Change Requests which is being Auto-Cancelled, but, when I've checked there is no other approval triggered.This is the message:Auto-Cancelled: The Planned Start Time has passed and was not approved by the System Owner or Manager...
read only access to sys_dictionary
Hi There, i hope everyone is ok. We have an integration between a tool and snow that retrieves data from snow. They want to get data from sys_dictionary table. For this purpose i created a role and added it to all sys-dictionary.* ACLs and still gett...
Is it possible to link Closed Incidents to CLOSED Problem?
Is it possible by any way to relate closed incidents to a CLOSED problem?
Breach Time Of Incident Calculated Wrong
Hi All, We have recently found a weird behavior, Once the Incident is breached the Incident SLA 'Breach Time' is still getting updated with the pause duration. Ideally , the Breach time should not consider the pause duration once the ticket has breac...