Resolved! Assignment rule is not working
Hi Community, I have an assignment rule when ci is xyz i want to assign it to a group. I have already created it but its assigning it to the wrong group. Please let me know what i need to do now? Thanks
Forum Posts
How to upload attachments to Amazon s3 bucket from servicenow
Hello All what are the possible ways to upload attachments(custom table attachments) to Amazon s3 bucket from servicenow.
If any reject the RITM need to set to closed incomplete
Hi Team, Can someone please help me on the below query. In flow designer ask for approval i have used the below script.var user1 = fd_data._1__get_catalog_variables.user1;var user2 = fd_data._1__get_catalog_variables.user2;return "ApprovesResU["+user...
Reports on all Tasks/Incidents resolved
Hi, I would like to create a report that shows me all Requests/Tasks and Incidents that have been resolved/completed by my team over the last year, so a trend report. Is it possible to get this from the same table or will I need to create two repor...
Record Producer "category" Variable doesn't display any value
Hi experts, I would appreciate help with a problem I am facing.I created a variable in the service portal form called category.Type: Lookup Select Box. Type Specifications TABLookup form table : incident[incident]Lookup value field : Category[categor...
How to remove users from group and make user profile Inactive
Hi All,I have a requirement to remove the users from particular group and also to make the user profile Inactive if the user has not logged in for more than 30 days. How to do this? also please do provide the code required to do this if possible. Tha...
Resolved! Can we create custom fields on the Assessment instance question and Metric Result
Hi, As a part of a requirement i wanted to check if we can create custom fields on the Assessment Instance Question (asmt_assessment_instance_question) and Metric Result (asmt_metric_result) tables. Which is the best table that suits for customizatio...
Resolved! 'For Each Item in' for List Collector type not working in Flow Designer
Hello Reader, I have a requirement to create multiple catalog tasks using a Flow Designer that works on the trigger of Service Catalog. So, here is the scenario. There a user filed of 'List Collector' type. Now, a Catalog Task should be created for e...
On-Call module
We are reviewing the use of the On-Call module for all our IT teams. Approximately 15 IT teams.Questions:1. While each team can setup their schedule, roster etc. who is the arching owner of the On-call module? is it the service desk? is it the SN adm...
How to make worknotes mandatory if priority changes
Hi...I have to make the "work notes" field mandatory if the "priority" field changes, I have achieved this through "client script" but i need to achieve this using UI policyThrough UI policy what is the condition or script to be used ?Can anyone he...
Resolved! How to access widgetInput data
Hi experts, I'm starting with Widgets and I'm need to pass a value from the spModal to the widget, I'm trying the "widgetInput" parameter, for example: spModal.open({ title: 'My First Widget, widget: "my_first_widget", ...
Resolved! Block ITIL users from being able to select the VIP on the sys_user record
I want to prevent ITIL users from being able to check the VIP box under the sys_user (User Record). Only ITIL_Admin should be able to check the VIP field under the sys_user(User Record). Is there a simple way to do this without scripting? A screen ...
Resolved! Flow Build - Tasks not routing if multiple choices are selected
Good morning, I have a requirement to have task routed to the CI ownership Assignment Group, if their CI is selected from the List Collector. It works when ONE CI is selected. The Task is appropriately routed. However, it doesn't work when MULTIPLE C...
Portfolio Team Member Question
So I know that Portfolio module is not used by a lot of people, especially since no changes have been made to Demand or PPM in the last few years, by my Demand Manager just asked if there is a solution to this. When a Demand is created and passed to ...
Resolved! How to transfer knowledge articles from one knowledge Base to another knowledge base?
How can i transfer articles from one knowledge base to another knowledge base? What is the best practice for this?
