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Anyone using Service Creator?

I have used Service Creator earlier with good success.But it seems that Service Creator is kind of forgotten in ServiceNow.Is there anyone that is using Service Creator? I think ServiceNow has forgotten to update Service Creator so it can work with E...

Damhoej by Tera Guru
  • 313 Views
  • 1 replies
  • 0 helpfuls

Resolved! Catalog builder preview button

Hi,It seems that the preview button on Catalog builder does not appear for all users.is there a simple way to give access to it ? Regards,

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NicoGabce by Tera Contributor
  • 729 Views
  • 2 replies
  • 1 helpfuls

converting request from incident using ui action

We have a catalog item for example 'request anything'. Manually to create a request for this catalog item after mentioning all the mandatory field details we need to click on 'proceed to checkout' and the need to click on 'checkout' to submit a reque...

abhisek by Tera Contributor
  • 955 Views
  • 8 replies
  • 0 helpfuls

Change request mandatory field while approving a request

Hi all,im currently working on a customized field requirement of a Change form.The conditions are 1) should create a new mandatory field and it should be editable to only certain group members only. (Created ACL for the same already)  2) In the Autho...

ZiaR by Tera Contributor
  • 423 Views
  • 1 replies
  • 0 helpfuls

Resolved! Running a Report for Approval Requests

Hello Community - I'm stuck on a report that I'm trying to run. I need to run a report that shows Approvals that exceed a certain amount of time (in this case 48 hours [if feasible in business days]) after the approval is created. I was thinking I wo...

BH14 by Tera Contributor
  • 726 Views
  • 1 replies
  • 1 helpfuls

Resolved! 3rd party announcements in the change calendar

Hi all, I want to show maintenance announcements from 3rd parties in the change calendar, so we can judge if that maintenance is not in conflict with our changes.I receive the announcements in my email, and will add the text manually in ServiceNow (h...

robv by Tera Contributor
  • 653 Views
  • 2 replies
  • 2 helpfuls

new additional configuration on contextual search

I have a custom table which extends task table on my instance. I am trying to configure related search on that table and i want to include that table when searching in the related searches, but it is not available in additional resource configuration...

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Survey report for Interaction table

Hi Team  , I am trying pull a survey report for Incident , Interaction , RITM , I see assignment group data for Incident and RITM's but not for Interactions , Cloud you please guide me   

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