Customization on OOB

[Yasin Shaik11]

Hi Team,

On group table form we have Type field. Whenever we click on the type, we can be able to see the all the records present in the "sys_user_group_type" here by using simple reference qualifier I have restricted some records.

Here I want to know, is this best practice to disturb the OOB functionality? What will happen if we do it.

[Anil Lande]

Hi,

The Type field on Gorup form is used to identify the type for Group like itil, HR, Finance etc.

It is not recommended to add any filter condition, it may impact other modules or processes.

Anyway this functionality is mostly for admins and only admin can create/update groups.

Not sure why you have applied the reference qualifier.

[Yasin Shaik11]

Our client is requesting this one for admin as well. 
As you said it may impact other modules and process, May i know, in which modules this field is using. 
and also, what happened during the version upgrade. it should be remains same only?  

[Anil Lande · Accepted solution]

Hi,

Can't say exactly which module will be affected. It may affect one or more modules.

For example, if they introduce a new Group type for any of the custom or OOB module then they will not be able to select that new type on Group.

Same for the OOB groups available with HR Case management, if the type is filtered out they will not be able to create new group of type 'human_resource'.

[Yasin Shaik11]

@Anil Lande  Thanks for your reply. 

If i change the OOB on type field, what happened during the upgrade process. Please explain me.