Customize the Resolve UI Button on incident Workbench

[praveen43]

Hi ,

I would like to have a customized resolve button on the Incident Workbench.

I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on the field.

Below is the screeshot-

Here we can see that the Resolution notes is populated with the below code.

ar dialog = GlideModal.prototype.get("sn_major_inc_mgmt_mim_workbench_resolve");
var closeCodes = dialog.getPreference('CLOSE_CODES');
var currentCloseCode = dialog.getPreference('CURRENT_CLOSE_CODE');
var currentCloseNotes = dialog.getPreference('CURRENT_CLOSE_NOTES');

I would like to know how the above preferences are defined.

Thanks and Regards,

Praveen

[Anil Lande]

Hi,

Can you please share configuration of your UI Action?

Also complete script, it would be easy to suggest changes by modifying your UI Action script.

Thanks,
Anil Lande

[praveen43]

Hi Anil,

It is the OOB UI Page which is called when we are click on the Resolve UI Action on the incident Workbench.

UI Action - Resolve

UI Page - mim_workbench_resolve

Thanks,
Praveen

[Anil Lande]

Hi,

If you check that UI Page Client script part you can find resolutionNotes variable has been assigned the value of element 

and it is assigning that value to 

Check HTML part of this UI page which is modified, you need to follow same logic for Overview field in same UI Page.

Thanks,
Ail Lande

[praveen43]

HI,

I tried these steps. But no luck.

The steps will capture the text entered by the user after clicking the Resolve button.