Customize the Resolve UI Button on incident Workbench

[praveen43]

Hi ,

I would like to have a customized resolve button on the Incident Workbench.

I have a field Overview on the incident table. When user clicks on the resolve button on the incident workbench. I would like to populate the data that is already there on the field.

Below is the screeshot-

Here we can see that the Resolution notes is populated with the below code.

ar dialog = GlideModal.prototype.get("sn_major_inc_mgmt_mim_workbench_resolve");
var closeCodes = dialog.getPreference('CLOSE_CODES');
var currentCloseCode = dialog.getPreference('CURRENT_CLOSE_CODE');
var currentCloseNotes = dialog.getPreference('CURRENT_CLOSE_NOTES');

I would like to know how the above preferences are defined.

Thanks and Regards,

Praveen

[zee_98]

bro he is asking about this:

ar dialog = GlideModal.prototype.get("sn_major_inc_mgmt_mim_workbench_resolve");
var closeCodes = dialog.getPreference('CLOSE_CODES');
var currentCloseCode = dialog.getPreference('CURRENT_CLOSE_CODE');
var currentCloseNotes = dialog.getPreference('CURRENT_CLOSE_NOTES');

how are these configure,CURRENT_CLOSE_NOTES,CURRENT_CLOSE_CODE because m also facing the same issue

[praveen43 · Accepted solution]

Hi,

I was able to achieve this.

In Client script of the UI page - mim_workbench_resolve.

we have window.NOW.MAJOR_INCIDENT_WORKBENCH.sys_id.
This will return the sys_id of the incident.

So I created a client callable script include and passed the sys_id to get the incident fields values as a response.

[Pratiksha2]

Hello @praveen43 

How you add the overview and findings fields on the  Incident Workbench when click on resolve button?

I am having same requirement so please let me know.

Thanks in advance

[praveen43]

Hi @Pratiksha2 ,

Sorry I missed the message. Yes I added it.