Deep Linking

jwl
Tera Contributor

‎01-26-2017 12:16 PM

We are trying to create direct links to our ServiceNow ess_portal from an external site.   We are using SSO.

I can use the Deep Link Generator found here Deep Link Generator | John Andersen   to generate the deep links.   The user is redirected to the correct page within the ess_portal ( asked to log in is not already).  

The problem we have is the ess_portal opens within the ServiceNow - with the navigation bar and header bar:

find_real_file.png

How do we just show the ess_portal page without the navigation and header bar?

Thanks,

Jerry

Preview file
25 KB
0 Helpfuls
  • 3,017 Views
2 REPLIES 2

Brad Tilton
ServiceNow Employee
ServiceNow Employee

‎01-26-2017 12:46 PM

I would just make sure you're ess home page and any other page you don't want showing up there have the Frame buster checkbox checked on the page record. That will cause the page to reload itself outside of the iframe.



The issue is likely caused by nav_to.do?uri= being in the url, which is what causes the page to be loaded in the main frameset in the first place.


0 Helpfuls

david_myers
Tera Contributor
In response to Brad Tilton

‎09-05-2017 01:15 PM

I have this same issue.   Is Frame Buster available to Service Portal pages?  



In the old CMS site the deep linking generator would work.   Now the same deep linked URLs are opening up wrapped in the standard interface (ITIL or licensed user meny, etc...).



I can't seem to figure out how to deep link directly to the Service Portal page only.   Anyone else have this issue?


0 Helpfuls