change management - rollback

[singhome]

Hello Experts,

I want to rollback in change management but the event is table driven not workflow driven. I mean - at any time if someone recalculate the risk, client want to rollback to initial state immediately.

To accomplish we have a flag field and if the event occurring i am changing the flag to "true". But even though i check the flag at every activity of of workflow it can't 100% guarantee that rollback is 100% in sync with the flag value changes to true. As it may happen anytime if the workflow is stuck at any activity like Wait for condition or at change task etc.

If anyone is having any suggestion or faces the same please suggest a way to accomplish.

Thanks

O P Singh

[rafael_merces2 · Accepted solution]

Hi OP,

My suggestion here is to do a Business Rule over conflict table that will call the script include Workflow and then, on this business rule, call the workflow restart function.

There is already a business rule called "SNC Approval - Reset conditions" where you can see na example of this call.

Thanks & Regards,