Delegate Access on the portal view

[Lindsey6]

Is there a way to add delegate access to the Portal only view? I am very new to ServiceNow (Jakarta version) and I'm not sure what the best way of doing this would be.

Thanks in advance for your help.

Regards,

Lindsey

[Chuck Tomasi]

I don't see a widget to enable the delegate action by default. You may have to create your own by creating a widget that adds entries to the sys_user_delegate table and you can also add a simple list widget that shows any current delegates - similar to the related list you get on sys_user.

More Service Portal basics (creating your own widgets) is available in the TechNow series (ep 28?)

TechNow Episode List

[Jaspal Singh]

Hi Igherman,

As Chuck updated there does not exist any delegate widget OOB. You can clone OOB widget SC Catalog Item & then pass the sys_id of your delegate item in the Server side of the widget by replacing 

if (input)
data.sys_id = input.sys_id;
else if (options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id") || $sp.getParameter('sl_sys_id');

if (!data.sys_id)
return;
 

with

data.sys_id = "sys_id_of_delegate_item"; //Delegate item sys_id

/*if (input)
data.sys_id = input.sys_id;
else if (options.sys_id)
data.sys_id = options.sys_id;
else
data.sys_id = $sp.getParameter("sys_id") || $sp.getParameter('sl_sys_id');

if (!data.sys_id)
return;
*/

Once done you need to need to create a new portal page & then place the widget accordingly.

In addition, you may find link helpful.

Thanks,

Jaspal Singh

Hit Helpful or Correct on the impact of response.