The challenge that I see is that users send emails from those shared objects. They are accepted but then the members complain about getting email for incidents that they didn't create and can't access. The later part can be for one of two reasons. ...
I have a need to add an "If" activity to one of my workflows.I need to have Requested For Department as my true statement. I tried using the Condition and Advanced without success. Any assistance would be appreciated.
Hi everyone, I would like to know how it is possible to track the end of life or end of support of a device, more precisely of a Cisco device.
We are creating Change request via table api and setting the Chg model to 'Standard', the problem is that risk being set to 'None' (greyedout) instead of being "low, medium or high". We tried using Put / Patch method to update risk: 2 but doesn't see...
I have a variable on our Incident form for adding people to the Watch List of the Incident. I made a recent update to the form and was asked if we could auto populate the Watch list field from another variable on the form where the user selects anoth...
I created a transform map where in we have zip code values provided in the excel like 711-012 or 0511 etc. In both these cases, during transformation, target zip code field is getting updated as 711012 (- is removed) and 511 (0 is removed).How can we...
Can we get configure the edit UI action in such a way that adding through the UI action will also add in the list field Related story as shown in the screenshot.
I need a response SLA to attach to the FIRST response only; however my response SLA is attaching every time the start condition is met (again) How do I get a Response SLA to complete the first time and NOT reattach?The Response SLA is set to STOP whe...
Hello Team, How to re-schedule walkup-appointment for both end user UI and Agent UI. ThanksAshok
Hello Team, We have implemented walkup experience. In the queue page "Up Next" section it's displaying only interactions and past dated scheudled appointments, but not displaying upcoming schedule appointments. Can you please help where should I conf...
Hello, We are implementing on-call schedule on incident table and defined trigger rule based on some conditions. OOB Scenario:when we create an incident, and the incident conditions are met to trigger rule condition then on-call schedule will be esca...
H experts, I wanted to know if there a way to send notifications dynamically to users my requirement is to send notifications to the proposed people or last used member of the standard change template. I have configured the notification i want to kno...
I would like to know if we can change the state field and the date field(to the current date) in the Incident list view via UI Action without refreshing the page.If yes! then how can we achieve the same? I've created below mentioned script ---------...
Hi team, function onSubmit() { if (g_scratchpad.validForm) { return; } var reason1 = g_form.getValue('reason1'); var reason2 = g_form.getValue('reason2'); var mrvs = g_form.getValue('risk_rating_from_country'); var vk = new G...
How to restrict the users with rota_admin role to perform CRUD operations on oncall schedules to which the users are part of the group. And they do not want to perform CRUD operations to which they are not part of the group.