Requirement Escalation button on Form
Is it possible for Incidents/ Service Requests to access the “Escalation tab” only after SLA clock crosses in servicenow.Users are escalating ticket even after creation of the ticket.
Forum Posts
Facing issue with the problem state
Hi team, I am facing in problem state, for problem state default value is they given 1 but I gone and check the problem state choices there is no value for 1 but in PDI state moves as we exerted but coming to my company instance the problem state val...
Resolved! Incident sla switch
Good day! I have created an incident form with some custom variables, and have mapped one of the custom vars to update the impact variable with an onChange CCSript.Then there is a new response SLA that is triggered for this incident form.So far so go...
How to Sync Task ,Approval work notes and comments to RITM with FLOW
We have requirements to Sync Task ,Approval work notes and comments to RITM with FLOW,
Transfer data from one company to another company in same instance
In my instance I have two companies having same name but different sys idI need to transfer only active users from one company to another company by transform mapPlease help , how can I achieve this
ATF Record Insert Error
Hello, In ServiceNow ATF, there are cases where an error occurs when executing the ”Record Insert” step. However, when we run it again after the error occurs, the error sometimes disappears. I have checked in the Test results in ATF the error is "O...
Standard transform map vs Robust transform map
Hi Team, Is the Robust transform map the way forward for data upload in SNOW? In the first glance it seems like a bit complicated with many too elements involved. I also see the data upload from App Engine also creates the same. Is it preferable were...
"The following attachment did not pass security scan:xxxxxxx.xlsm"
HI When a user attached a file to a change management ticket, an email was sent to the administrator with the message "The following attachment did not pass security scan". Does this mean that ServiceNow prohibits attaching files that use macros? Or...
How to move KB articles from Dev to Prod
We have Kingston. We have articles created in Dev. Update sets don't seem to capture them. What's the best way to get those into Prod? Thanks!
Record producer submitted within an Order Guide via Service Portal redirects to a page with no info
Hello,Record producer submitted within an Order Guide via Service Portal redirects to a page with no information about the submitted requestAfter submitting a record producer with the SC Order Guide widget, the user is redirected to:https://[instance...
order guide save as draft functionality
Hi, We have order guide containing 20 catalog items with 'n' number of mandatory fields. So we want to save the order guide as draft with empty mandatory fields before checkout which will help requester to gather additional information. Please hel...
Resolved! How to translate text within a widget in the service portal?
To translate our service portal into French I have set the language of my profile to French and have been translating many parts successfully so that when I revert my language settings back to English the words also translate back. However, for this ...
Scope does not have access to table even after adding restricted caller access record
My flow complains about "Scope does not have access to table" . Is there any way to resolve this
Date Values in Order Guides
Noticed with the Washington DC release that date values in Order Guides no longer work when copied to child catalog items through item variable assignments. We were told that NowSupport is investigating this and working to have the issue resolved by ...
Knowledge article not attaching
Hi all, I have a requirement in problem management, I need to add a button as mentioned belowunder related list ,we select the knowledge have only Edit option is there I need to add new button to attach new articles here and similarly I am trying to ...
| User | Count |
|---|---|
| 38 | |
| 16 | |
| 11 | |
| 8 | |
| 8 |
