Using a 3rd party Cloud provider secure web gateway, the Macintosh users are having an error message when trying to save report configuration in the "Classic UI" but it works just fine in the "New UI" The only documentation is about bypassing the pro...
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What is Update Set and how to navigate it ?
Dear @Chuck Tomasi, @Sandeep Rajput, @AshishKM, We have a situation where customer is asking for below requirement. "Currently, we do not get notified in ServiceNow platform itself when receiving notifications/mails. All notifications be sent through...
Hello All, In the below link on the Reference Qualifier attribute is mentioned as "readonly_clickthrough=true" what does it indicates. url when we click on "Knowledge Base" Reference Qualifier icon it filter active KB's but in my Company instance it ...
[Context] From the catalog item, the user will attach an image to the attachment variable. The image will then be attached to the email notification, rather than being embedded in the email body. [Q] How do we attach the image file to the email? Can ...
Hi All, Metric definition needs to be built on a custom table (extended from task) to capture the timestamp of group changes to know which group took how much time on an incident. Can any one please guide on this. Thanks in Advance.
Hi all, I have a requirement of get the MRVS values and set it into a Multiline text which is present inside a SingleRow Variable set from a catalog item but when it came to RITM and sc_task the vlaue is not visible accurately as expected.i have att...
Hello Community, Quebec release introduced important updates on change management, peculiarly the flow designer now supports the change request process instead of workflow as I can see it on my personal development instance. One of my customers recen...
Hi all,Is there a way we can use a custom URL to replace the instance name for our new portal? For example, if the current portal URL is:https://instance-name.service-now.com/service_portalCan we change it to a custom URL like:https://supportIT.servi...
Hello, we noticed one issue with one of our catalog items in the service catalog. When you open the catalog item, it scrolls down automatically below and almost all of the description is left above. In the screenshot below you can see that the scroll...
Hi Team,I am tying to write a client script it displaying the message on the top of the from i tried lot of steps to resolve the issue Created a new property with Sys_properties.tableinactive the isolate script field But Still the issue remains same...
HelloI am new to ServiceNow and wanted to find out how Licensing works?I have some idea that, we have to pay licensing fees for Admin and ITIL users roles.Is there licensing fees for each type of roles? Do we have to pay licensing fees for users with...
Hi All, We have a requirement to redirect the record producer to a specific page upon selecting a value for "Business Service" field. The redirect should happen as soon as a value is captured for the Business service field, even without clicking the ...
Hello community, How can we use cart API script in transform map to create RITM variables for a catalog item.
