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Creating KB article from service portal

Hi, I have added KB articles manually as grid container in my widget in service portal page. I have asked to create a button to add more articles as different tiles in the container and show a pop-up when "add more" button is clicked. That pop-up sho...

Relationship b/w user, role and user_has_role table

Hi Everyone, I am trying to understand how the relation b/w sys_user, sys_user_role and sys_user_has_role tables is configured. I have to implement the same related list setup but unable to do so.On sys_user table, open a user profile, we can see a r...

Change State transition from Authorize to New Denied

Hi All, I rejected the change request and it should go to New state from authorize but its throwing an error "Invalid state transition. Can not update from state 'Authorize' to state 'New' with given values". Does anybody has idea which script or bus...

Change Error 2.PNG Error Change Transition.PNG

Remove users from all itil groups

Hii all,I have to remove some specified users from the all itil groups .Also please note for each user which group they are part of before we remove them from groups, so that in future if needed we can add them back in those groups.Please tell the ap...

Devansh1 by Tera Contributor
  • 156 Views
  • 1 replies
  • 0 helpfuls

How to call flow designer inside flow designer

I have created multiple RITM through flow designer and want to attach same flow for each RITM.we have Code snippet option of flow designer ,how to use that to attach same flow for every RITM. 

shweta14 by Tera Contributor
  • 459 Views
  • 6 replies
  • 0 helpfuls

How to Call one flow on multiple RITM using script

How to Call one flow on multiple RITM using scripthave requirement to convert workflow to flow designer where we are using below script to call workflow again on recently created RITM.how to use such script on flow designer?--------------------------...

shweta14 by Tera Contributor
  • 274 Views
  • 2 replies
  • 0 helpfuls

Resolved! Emergency Change Request - New to Authorize jumping to Scheduled

Hi!I have a company OOB instance, the story is to configure some features to Emergency Changes, the problem comes when i try to make an Emergency change Lifecycle OOB. 1. I select to Create a New Emergency Change, then I complete the fields as expect...

Daniel142_0-1714077494050.png
Daniel142 by Tera Expert
  • 1535 Views
  • 5 replies
  • 1 helpfuls

How to query 2 tables in Flow designer

I am trying to perform double lookup records in Flow designer, where I am trying to get output from step 1 to be queried in lookup records in step 3. How can I achieve this?

Resolved! How to add edit button in a customized relationship?

Here is the scenarioI have added a new relationship "Parent" to relate the CI's based on the CMDB Relationship table. Only "Child" related List was available as OOB and hence the new relationship was created. In this related list New button is visibl...

find_real_file.png find_real_file.png
Kannan Nair by Tera Contributor
  • 6174 Views
  • 6 replies
  • 5 helpfuls

Resolved! How to fetch latest file from the file path in data sources

Hi, I have created a scheduled import to run the transform map via data source. How to fetch the dynamically based on latest updated file from the file path in SFTP folder in data source. If the file path is having multiple files, it has to pick the ...

Priyanka145 by Tera Contributor
  • 1593 Views
  • 8 replies
  • 0 helpfuls