how to auto populating category and subcategory based on the CI class?
populating category and subcategory based on the CI#incident
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Need to add few more fields under secondary fields in the simple list widget
Need to add few more fields under secondary fields in the simple list widgetExample:NumberAssignment groupShort descriptionPlease let me know how to do. Thanks in Advance
How to call email script from business rule event
Hi,I have to send a notification to one specific group when the seating type changes of the user from SC tasks.And I want to capture task details in notification but I have configured notification in the sys_user table and I am triggering this from t...
Resolved! Query regarding Compose Email
Is there a way to add Reply to field in the Compose Email page below?
Resolved! Pulling a field through from another table into a Notification email
Hello,How would I pull a field through from one table into a notification template or email based on another table?I'm trying to pull through the details of a Change Request (change_request table) and put them in an approval email template (sysapprov...
I want an ITIL user to be able to send their own automatic email
Hi,the request is that, the call center team's manager wants to send Out Of Office emails whenever their team is on holiday. So whenever an incident is assigned to the call center team when they're on holiday, an OOO email needs to be sent to the req...
Unable to restrict a list collector field up to 10 values in onchange client script
Hi Team, Please find my below use case.Case 1: group_field_type == updated In case there are >11 members, these members are displayed in the field and more can be added, up to 10.If user tries to populate 11th member, a pop-up error message is shown:...
Resolved! Editing button on form
Hello friends, I am working on a requirement.There is a already created "Verify". Previous functionality is when the record from "My" on page is selected and "Verify " is then it will add "Verified" comment to "My" section on. New Requirement is :W...
when updating SC Task it is taking longer time & giving a warning message
When SC Task is updating i.e., changing state or changing assigned to field and after clicking on save, it is taking longer time to load & failing to save and also giving a warning message as attached. How to solve this?
Users with the Location of China should not be able to request Adobe Creative / Pro
Hi,If user location is "Shanghai, China" as below image mentioned. Then user should not be able to add "Adobe Creative / Pro" OR "Adobe Creative / Pro" software will not shown in that list ("List the Software Needed" variable is a List Collector vari...
Users with the Location of China should not be able to request Adobe Creative / Pro
Hi,If Users with the Location of Shanghai China mentioned as below imageThen the user should not be able to add "Adobe Creative / Pro" software in 'List the software Needed' variable OR Remove "Adobe Creative / Pro" Option from the below list (Below ...
copy attachments from parent to child record through background script
Hi All, Kindly help me to provide background script copy attachments from parent to child record parent - incidentchild - u_azure_devops custom table i tried with GlideSysAttachment.copy('incident',current.sys_id,'u_azure_devops ', current.u_a...
Resolved! Catalog Item Attributes
Hello Developers, What are these Attributes on catalog item?How do we use them? I have a situation,I have created a reference field in the item referring to 'cmdb_ci_business_app' table & there is a custom field on the table called 'A-Code'. On the P...
Create new Relationship between 2 tables in CMDB
Hi,I've 3 tables which are extended from cmdb_ci base table.1. cmdb_ci_business_app2. cmdb_ci_aws_account3. cmdb_ci_ec2_instanceI can see in cmdb_rel_ci table, there is a relationship exist between 'cmdb_ci_business_app' and 'cmdb_ci_aws_account' tab...
Resolved! Setting Out of Office to prevent assignment of tasks
We are moving from our current system to ServiceNow next month, and I haven't been able to find any details on whether users can set an Out Of Office flag so that incidents/tasks are not assigned to them in that period. Does anyone know if/where this...
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