Client Script to update the Choice List on the Subcategory field based on the Company

[simonbourne]

I have a Category of Software and a list of applications defined in the Subcategory.  These are configured via Choice List.

I want to remove one application from the Subcategory list when a specific Company is selected.

I have done something similar via an OnChange Client Script based on the Company field but I can't get this to work.  This is the script I have....

The sys_id is the correct sys_id for the Company.

Where am I going wrong?

[palmen]

Check this in the docs
https://docs.servicenow.com/bundle/kingston-application-development/page/app-store/dev_portal/API_re...

Try with

g_form.removeOption('subcategory', 'Sonata');

Not sure what you are using var subcategory for, could probably be removed.
Also consider to not use a sys_id in a script, it's best practice to store the sys_id in a property and then use gs.getProperty() to get the sys_id from the property.

[simonbourne]

This makes the code tidier but does not remove the option from the Choice List.  Can you share the syntax for using the gs.getProperty() command?

[Varsha21]

hi  simonbourne,

can you try with this code,make sure that category and application name should as per your requirement,

but hope this will work for you...

function onChange(control, oldValue, newValue, isLoading, isTemplate) {
   if (isLoading || newValue === '') {
      return;
   }

	var software=g_form.getValue('software');
	if(software=='software1')
		{
			
			g_form.clearOptions('subcatagory');
                        g_form.addOption('subcatagory','application1','app1');
			g_form.addOption('subcatagory','application2','app2');
    		        g_form.addOption('subcatagory','application3','app3');
 			
		}
	
	    if(software=='software2')
		{
	       	    g_form.clearOptions('subcatagory');
                       g_form.addOption('subcatagory','application1','app1');
			g_form.addOption('subcatagory','application2','app2');
    		//g_form.addOption('subcatagory','application3','app3'); if you will not add this it wont be place under it
        }

still if you have any dough,reply for same...

if helpful make it correct or helpful!!

Regards,

Varsha.

[Archana Reddy2]

Hi,

Is there a chance where a single subcategory should be made visible to 2 or more categories? If NO, you can use dependent field on choice list of Subcategory.

Thanks,

Archana