Delegate Notifications

[Pnik]

Hello All,

Can we restrict ticket creation (as caller) notification sending to delegate of user..?

As checked we can control only four notification for delegates -

Approval

Assignment

CC Notifications

Meeting Invitation

Thanks in advance.

[Allen Andreas]

Hi,

In the notification itself, if you click the Advanced View (in the related links section in bottom left):

you can go to the "who will receive" tab and then check the "exclude delegates" box:

Please mark reply as Helpful/Correct. Thanks!

[Pnik]

Thanks for the Response Allen,

"in the notification itself..." - on which form you mean..?

Thanks again !

[Allen Andreas · Accepted solution]

Hi,

In the notification....itself...the record.

So you'd need to go to your System Notification > Notifications, find the record that you want to restrict. Follow steps above.

Thanks!

[Pnik]

Thanks Allen, got it.

It works .

Thanks a lot.