difference between general data types and ServiceNow field types?
Question may seem fundamental or silly but need thoughts on it.
Forum Posts
Resolved! While performing the Transform map i am not able to find the table which is created by me
Hi,While performing the Transform map i am not able to find the table which is created by me I have created a table called ccid which is mentioned in the below screenshot: If i am doing the transform map i can't see that table in the list : But in t...
Resolved! how to capture time when user deactivated in system record
Hi all,Actually i have created one field on user table, so now i need to capture the time stamp into that field when user deactivated in the record and if the user activated again then the value in that field needs to clear Please help me to achieve ...
What is Instant Alter ? What is MariaDB ?
Hi Team, We have received the below notification : ServiceNow will perform maintenance on production and sub-production instances with secondary databases to ensure the system property glide.db.instant_alter.enabled exists and is set to "false". T...
How to add a New Data Component to Overview Section in the Service Operations Workspace
Hi all, I am wondering if someone can walk me through how to add or modify the data that is shown in the Overview section of the Service Operations Workspace. I would like to add a section for a different table, say Universal Requests, similar to i...
Resolved! Configure incident notifications
Hello, everyone,I'm doing the ITSM simulator. Can someone help me with this task? Can you give me the list of actions to complete the task? Thank you! As a user, I want to be notified when an incident is created for me. Users should not be able to ...
Resolved! Is there a cost for approvals in request table?
I'm just getting started with using the request table. I just wanted to know is there an additional cost with the approvals from the request table? Do I need approver licenses to use? Thanks, Jewell
Resolved! Deactivate 'Contextual Search' topic from 'Virtual Agent Designer'
Hello,Can we deactivate the 'Contextual Search' topic from 'Virtual Agent Designer'?If yes, how?
Catalog Item
Hi All, I'm having issue with variables in catalog Item below are the details I have created a catalog Item, added 4 variables1. Requested for ( Reference user table)2. User Email ( Auto populate from reference user table dot walk-in email)3. Reporti...
Logging and monitoring of ServiceNow
Hi all, looking Logging and monitoring of ServiceNow (with using ServiceNow logs only) based on below criteria: 1. User login/logout details2. Record deletion3. transaction logwhat is best suitable solution for above use case? Kindly suggest. I found...
Walk Up Experience Scheduling Appointment Error
Hello ServiceNow community,I am encountering an issue with the Walk-Up Experience on my Personal Developer Instance (PDI). My normal users are unable to schedule appointments, and an error message appears (error details attached). Do I need to assign...
Resolved! Transform map Null Pointer error through flow designer
Hello Team, I am getting an error as "Error: java.lang.NullPointerException" in an flow designer Action Description : Right now I am looking to do transform map through the flow designer , I have successfully load the data to the data source table (l...
Resolved! I want to add 2 icons in the Service portal as mentioned in the below screenshot
Hi,I want to add 2 icons in the Service portal as mentioned in the below screenshot.. Thanks,
Clean way to extract articles from Service Desk to ServiceNow?
Have a client who is trying to export his KAs to SN but when he exports them the formatting gets brutally butchered. I am not sure of his process and have never used SD but was wondering if there was a recommended way other then the old fashioned cu...
Reminder email for Incidents last update >30 days
I have a request to generate an email that would go out every week to the Assigned To for in active incidents.Here is what I'm looking to do;* Run a report on a designated schedule (Assume I can do this with Scheduled Job)* List all incidents that ha...
