Dear Community I have a simple requirement to fulfill, but the solution does not seem that simple as thought. The business requested the following:A already approved change request, should revert to the authorization level again, if the planned start...
Hi, I am using an onLoad client script and here I'm setting the setSectionDisplay() to true. On Service Portal when I reload the page, the fields under that section are not being displayed and only the section heading is present.Note that the fields...
I'm wondering if there is a relatively simple way to have the Submit for Review button to bypass sending the approval notification and the approval process and go directly to the Active state. I'm confused as to what's controlling the actions after c...
How to create a report for Average time from New to AssessTable: Change request
I am hoping to understand the best way to manage user accounts when the user has had a name change. In our organisation users are created in Azure/Entra and synced through to ServiceNow. This was set up by our support vendor at implementation many y...
The parent and the child incidents are synchronized such that the state of a child incident changes depending on the state of the parent incident. Here I got the requirement to make synchronization of some fields between Parent and child incident.. F...
am getting 'return JSON.stringify(CIs)' value as ["CI1","CI2","CI3","CI14"] form script include, I need to check the selected ci (eg:- CI1) on the form is part of this return value or not.if yes need to give an alertcan i know how to achieve this. Am...
Hello,I have majorly worked on the workflow and am new to the Flow designer, Actually requirement is once a catalog item is requested first it should go to the approval and later it should create 2 tasks at a time and once close complete then it shou...
create new" button is missing .I'm not able to create new flow.How to bring this button back.
Few thousand records got deleted from our instance, How to restore the Deleted Record with its references using Script?
Do I need to find duplicate records of cabs?We have six cabsCAB-1, CAB-2, CAB-3,CAB-4,CAB-5,CAB-6A change request record goes above any one cab and the same change goes to CAB-7, I don't want those records, I just want to find duplicate records of th...
I want to create number of incidents created per week,month and year in which i can be able to toggle yearly,monthly and weekly report like i have attached in a single report
Hi Experts, I need help on one of the record producer which i have created and other record producers are working fine. The issues is like when I click on “try it” and fill the form and submit the page goes to (https://abcdev.service-now.com/service...
Hello Guys, I am looking for a robust solution solution for the following requirement. REQ0001----RITM001 --------TASK0001 --------TASK0002 --------TASK0003 --------TASK0004 ----RITM002 --------TASK0005 --------TASK0006 --------TASK0007 --------TAS...
Hi All,I am having a workflow with 3 catalog tasks where all tasks are pointing to Join branch on 'close complete'.Also I am having 6 run script activities, all are pointing to same join branch.Either the tasks or the run scripts are not the mandator...
