We don't have Vendor Management Plugin installed in our instance but we do have Service Credits in our instance. We are not sure how it came through. There are no installation logs or Install Dates in the plugin.Could some other Plugins have installe...
ITIL user is not able to see inactive groups.can we change "query BR" or any other way for this. currenty i'm working on catalog item where i have group restriction(means if group exists they the value should clear)this validation is working fine but...
I have seen dashboards where a slicer with options for "3m, 6m, 1y, YTD, 2y, All" shows up and when you select, the charts adjust to shows only the timeline specified. You can see below an example of what I'm saying... the slicer on the top left par...
Hi All, I have a requirement in Change Request form, in the category field below are the choices, when we select the below choices , another varible called CMDB checkbox, automatically it needs to checked , how to acheive this Decommission - Applica...
I was working on an article in SNOW (KBA00322077), and I had a sentence between to numbered items. In the image below, when I tried to use the number formatting, it defaulted to 1. Is there a way to change the number value? I manually typed the “3.” ...
Hellois there a way to build a report that shows who has published a knowledge article? Thanks,Sonja
Hi Everyone,We have a system that's integrating to our instance via API. When the system attempts to connect to our instance using query 1, no results are returned but when query 2 is executed, results are returned. Is there any way for us to configu...
I need to make the label of a multiple Choice variable, question to appear in bold color in the Service Portal. How can I achieve this? It should be implemented only for a specific item, so a widget wouldn't work. Please advise.
Hi all, I need to upgrade the performance of the button dont changing the filter. Now we are having this problem: What can we do? maybe show less records in the collection list? Or what can be the way to improve the performance of this and don´t take...
Error message is not populating for itil user and when the grp is inactiveand it is working for active grp but not for inactive grp. on catalog item having field "name" when itil user adding name and it is existing then it should restrict.this is wor...
Hi All,How to stop response SLA(on incident table) if the caller is member of resolver group and that group type should be IT. Please provide the possible. Thanks in advance!
@jaheerhattiwale Hi Jaheer, Hope your doing well Please help me for the below requirement. How to stop response SLA(on incident table) if the caller is member of Assigment group and that group type should be IT.
Hello All How configure Sla timer in playbook experience
Hi Team, We have enabled the Polaris UI and we want to customize the Header in the UI. We are looking to add a HyperLink in the Header. Kindly let us know if anyone has tried it. Thanks Sai Krishna
Hi Experts,I have multiple RITM which is under same one request, but for all the RITM's requested for is setting Requested for that I select while checkout. we want to set separate requested for value for each RITM based on the user variable in RIT...
