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Need to cancel taks

I have a requirement:For a particular catalog item (for example: laptop), if the RITM state is closed skipped then I have to set the stage ofthat RITM as cancelled and need to close all the relevant tasks (for exampl: X,Y and Z). In some cases some t...

abhisek by Tera Contributor
  • 160 Views
  • 2 replies
  • 0 helpfuls

prioritize an Article in search results

Hello, We have requirement that, As a knowledge owner, I would like to be able to add a feature to a knowledge article that would allow the customer to see the article at the top of their list of search results. For this, I have created one checkbox ...

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Vinay49 by Tera Expert
  • 599 Views
  • 1 replies
  • 0 helpfuls

Set horizontal line in fullfiller view form like Incident

Hi  Thank you in advice, I am looking for a horizontal line in incident form on fulfiller view, is there any chance to place a horizontal line   For catalog form we have the break variable , similarly we have any thing to place horizontal line on Inc...

rakesh polu by Kilo Contributor
  • 1047 Views
  • 3 replies
  • 1 helpfuls

ATF Headless Browser on Windows - Possible?

Hi Community, I'm exploring the setup of ATF with a headless browser on Windows. Can we use ATF with a headless browser on Windows? Additionally, I'm looking for guidance beyond the official ServiceNow documentation RegardsChandrakant

Resolved! Templates not working in Agent Workspace

I have been tasked with setting up Agent Workspace for our service desk. I'm looking at all the elements they use and evaluating them for use in AW. One of those is templates. Seems straight forward however I'm running into an issue where applying th...

Dave_H by Tera Contributor
  • 2666 Views
  • 4 replies
  • 1 helpfuls

Does a Form Share Variable Sets with a Workflow

Hello, I was asked if a certain form shares variable sets with a flow titled "2 Approvals and Tasks".  I see that there are no variable sets on the catalog item, but there are variables.  I see that the catalog item is attached to the "Create  Active...

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Integration to third party

Hi All, I have requirement to create data from third party to servicenow table. I am aware this can be done using transform map or flow designer integration. My question is :-Third party has provided us their end point and they told us to hit their e...