Hi Experts,We have a requirement to update REQUEST short description same as Catalog Item name. I followed this Article but it updates both RITM and Request short description. We just want to update only REQUEST SD not RITM's. Can someone help me on ...
We have built an application per a requirement. The form and notifications, while simple, work like a charm. There is no workflow. The last piece is for us to adjust the ACL's so that only users with a specific role (created when the app/table ...
Given that: I’m a ITIL users with multiple knowledge article approvals sent to meWhen: I go to “My approval” list Check the checkbox in front of approval records Click on “actions on selected rows” on the bottomThen: I can NOT see "...
We have a few currency fields in use in our system. The problem we are running into is that despite setting the code field as the display value for currency types the fields still show the symbol in the second drop down box. That is a problem because...
Hi All, I had a business requirement, I want to extract values from JSON and create a record with the data from JSON in Target table.Parsed JSON with custom action{ "a": { "extracted_values": { "KeyGroups": [], "_"...
Hi all, I have configured our configurable workspace but having problems getting the activity stream and compose widgets/functions to show when viewing requests. Examples below; Incident within the workspace shows the compose and activity on the righ...
Context: We created a catalog item with a user input field. We want to send an email notification to the email address entered by the user. Initially, we considered adding the entered email to the watchlist, since the watchlist can already be selecte...
Hello, I have an UI Action 'Clone Incident' in Agent Workspace. So when I click on it, it will copy the present incident and create a new one. Requirement: Right now when I am clicking on 'Clone Incident' UI Action then the incident ticket will g...
What is your standard for allowing the business to request items via the portal. Can they request for themselves only or for others as well? How are you leveraging user criteria to request on behalf of others on the Service Portal. We've been using S...
Hi Team,I have created a new reference field[Problem] in the change table it refers to problem table.In the problem table i have configured a related list, In the related list there is a OOB ADD button when i click that it was asking me to select a c...
Hello Everyone,yesterday I had interview below questions I was not able to answer.can anyone who worked on change management module can guide me thank you. 1]What is the purpose of the unauthorized check box on change form. 2]Can we create multiple ...
Hi all, I have a use case where I need to populate a custom ServiceNow field with an attribute from Azure AD through Azure's automatic user provisioning. Do you know if this is possible? Thanks for the help in advance.
Hi all, I'm trying to create a ritm using intgration with Workato. Was able to create the ritm with the require item and workflow, but the variables are missing.Is anyone knows how can I call the variables or any experience using Workato?
We are implementing SNow now and moving to ITIL 4 Our change volume is very high. I'm looking to understand how other organisations have implemented change post implementation review without it being a very large overhead on teh change team and on o...
Hello community, I have a requirement, I need to close to SCTASK'S which are not updated in past 120 days along with associated Requests and RITM through Scheduled jobs Here I have some scenarios to handleScenario 1: I need to close the SCTASK'S whi...