URL (sysparm_view) to Display Record Producer

[sjohanse]

Hi,

our end-users are logging all incidents via a record producer (Name=Report An Incident). In several scenarios we want to just create a link so that users can open a new incident using the form and code defined in the record producer. We have tried using many variants of https://<instance>.service-now.com/nav_to.do?uri=incident.do?sys_id=1%26sysparm_view=ess or any other view name. But this of course gives the ess view from the Incidents module and that is not what we want.

Anybody know how we can display a record producer form via URLs?

The question would also extend to be able to create a service catalog request for a specific service catalog item.

Any tips are appreciated.

Regards, Stig

[Sanjeev Kumar1]

Hi,

I think you can use this in following way.

https://<instance>.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=<record producer sys_id>

e.g

https://<instance>.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=34dd52e8dc670d00ce7ba3526ss

Regards,

Sanjeev Kumar

[arpitt]

Create a module and in the link type related list put below arguments

./com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=<record producer sys_id>

[Deepak Ingale1]

_https://demo006.service-now.com/com.glideapp.servicecatalog_cat_item_view.do?sysparm_id=3f1dd0320a0a...

You can try above link and see...

Sys id is your record producers ID