Dell KACE Integration
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02-23-2015 02:42 PM
Does anyone have experience integrating Dell KACE with ServiceNow? I'd like to import the KACE data on a regular basis for asset and change management.
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03-24-2015 10:23 AM
BUMP! I would also like to know the same.
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05-06-2015 11:43 PM
Yes,what is your query?
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05-07-2015 05:02 AM
Do you have any documentation, update sets or general tips you can share? I have not been able to find any information on this type of integration.
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06-04-2015 12:38 PM
Did you ever hear back on this? We are looking to import our KACE data to attach our users computers to their SN user records. Our main reason for this is that we are putting warranty end dates in KACE so our users can see their refresh schedule. - Ultimately we would put more automation around this so that customers who have not hit their refresh date when requesting one would be forwarded to our break fix team.
That said, late last year I worked on a wonky method of doing this but it was somewhat flawed and I would love to either get it cleaned up or use another method.
Essentially I have KACE running a specific report on a nightly basis and dumping this to a CSV file. During this time, it emails my instance with the CSV file. I have an inbound email action that reads that in and subsequently calls a REST message to process the data. No, its not the best or most efficient way, but it was a first pass and it worked well.
