Department Head Approvals

[Tyler Jones]

Hello,

I'm newer to ServiceNow, so I need help with this requirement.

Issue: When we receive a File Share Access Request, the approval needs to go to the Department Head of the folder requested. For example, someone in Manufacturing might need access to a folder in Engineering, so the approval needs to go to the Engineering Department Head.

What I would like to do is create a list of the top level folders (IT, Manufacturing, Engineering, etc.) and associate a Department Head with each choice in that list.

If IT is selected, Department Head A would approve.

If Manufacturing is selected, Department Head B would approve.

After all of that, I need to incorporate it into the workflow so the Department Head approves the request first.

Thank you for any and all suggestions!

[Uncle Rob]

Its a data structure problem more than a workflow problem.

If you can use selection criteria in a list view to pick the right records then its practically the same exercise in selecting approvers from Flow Designer.

Do you have a table that stores folders and relates them to departments?

Do your departments all have reliable department heads?

[Tyler Jones]

I completely agree! The current issue is that no Department Heads are defined in our instance. The Departments are scattered from an HR perspective, but yes, the Department Heads are consistent. I could consolidate our 58 "departments" that show in ServiceNow into 15-20 folder names. Currently, there is no table that relates the folders to departments.