Description field in RITM list is empty but short description is showing up

[Raghu50]

Hi,

As you can see below the description is empty but short description is not.

When I open the RITM, the description is empty in Default view because it is coming from Task table, while when i open the RITM is self-service view the description is shown since it is showing from sc_cat_item.

Why is this display different from Short description which is ok below which is also sourced from Task table?

I did not find a business rule which is impacting description field on RITM or on Task.

Bottom line is that i need to show the Description field in the below RITM list.

[Ashutosh Munot1]

Hi,

This is a definitely a description field from Task. If you have not created a custom field then values in this description field should be shown regardless of views. 

If you want to see description of Catalog item on RITM then that mapping has to be done and then it will show on RITM.

Thanks,
Ashutosh

[Mark Roethof]

Hi there,

This is an interesting one, haven't noticed this before. But yes you are correct. Though, out-of-the-box (or not on my PDI), the description field is not on the list view.

If you want description of the catalog item on your list view, that's possible. Or is it that you want to have a different description field on your Requested Item? So not the cat_item.description field but the actual description field of the RITM (which you know have in the list view?).

You could change this fairly easy and quick. But you have to choose which description field you actually want to see / use.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Mark Roethof]

If after the cat_item.description field in your list lay-out, see below:

After doing this, description will be available to add to the Selected.

If my answer helped you in any way, please then mark it as helpful.

Kind regards,
Mark

---

LinkedIn

[Raghu50]

Hi Mark/Ashutosh,

Thank you for the inputs!

Mark,

Where did you select the list configuration?

I do not see any dot walking possibility -see screenshot below,

My wonder is how is the short description showing since it is exactly has the same schema as description?

Short description is also coming from Task table and so is the description.