Catalog variable for multi select
I have a requirement to let a user select multiple choices from a drop down list. See belowHow do I accomplish this? Can't find an OOB option for variable type that let's me do the above.
Forum Posts
Resolved! How to create RITM in ServiceNow
Hi, How to create RITM in ServiceNow. Regards,
Resolved! Difference between order guide and catalog item.
Hi Team, I would like to understand the difference between Catalog item and Order guide. Thanks, Anand Kumar.
CMDB Status (install_status) vs Operational Status (operational_status)
Hi, Could someone please explain the difference between Status (install_status) vs Operational Status (operational_status), possibly with some examples and when to use which Status? Thanks - Pa
Resolved! Incident Vs Problem Vs Change- Need a simple real time example to understand the flow
Hi, i want to understand the concepts with simple example for:- What is Incident ? What is Problem ?What is Change ?How Incident and problem relatedwhat part change plays in solving an incident/problem ?How can we resolve an incident / problem? ...
Resolved! How to Troubleshoot a slow Instance Performance after Computer was reimaged
Only one user instance is running slow after the computer was reimaged. All other instances for other users is working just fine. I think this is as a result of the work done on the computer as other applications on this computer seem to be working f...
Resolved! Understanding Audit History and how it works
I've recently enabled the audit history on a table and have been pulling reports. What I'm not understanding is that I have multiple records that are not showing in an appropriate time frame. For example, an incident was closed on 4/15/15 but the...
Why assign the itil role when creating a resolver group?
I can't find a specific reason why I need to add the Type = itil to a resolver group. I've been told that it allows the fulfiller to pick the group for assignment but unsure why there exists any other reason. I am asking because we have a Role & Orga...
RFC vs. Change Request
Hello,Does ServiceNow support a request for change (RFC) process - in addition to our change process?We are receiving many requests from our business regarding product enhancements and smaller changes which would support their daily work. We are new ...
Resolved! Please, I need examples of Normal Change, Standard Change, and Emergency Change in Change Management
Please, give me examples of normal change, standard change and emergency change in Change Management??
Resolved! Search for Work notes or Comments
How can you create a filter or list layout to complete a text search for additional comments or work notes? I have a requirement for our ITIL users to be able to search the system by these fields. Also, how do you search for information added w...
Resolved! Email Client Template FROM (who clicked the icon)
I'm trying to figure out how to create an Incident-related Email Client Template which, when used via the email icon/envelope, will depict the name (or userid) of the person who sent the email, and retain that information in the subsequent Activity D...
MTTR (Mean Time to Resolution) Reporting
Folks I am looking for an effective MTTR report users may have created. If anyone has one and can provide me the method/fields I'd be extremely grateful. Peter
Resolved! Send email notification when incident is assigned to group
I am very green to Service Now. I recently started a company that has Service Now, but they are not using it to its full potential. I have volunteered to own it and improve on how it is currently used. I imagine I will have more questions in ...
Incident States
We are taking a look at our incident states and we were looking at the new incident state model in Helsinki and doing some analysis on if we should move to that or not. When we started off we added several extra incident states to incident, and I ...