Problem Task associated with multiple projects

I have a situation with a customer where they are requesting that multiple problem tasks are associated with the same problem. I have told them this is not best practice.  I have explained that the Problem is the Parent, and the PTASK(s) the child of...

On-Call Schedule Shift that starts on Friday at 7PM and ends Monday at 3AM

I assume this can be one shift, and it sort of looks right on the calendar.  But it does not appear to extend out 12 weeks, just showing the coming weekend.   Any thoughts on what I am doing wrong?

Reports

How to create a report with no. of times each user logged in last 30 days What i have done so far is :But i need to show number of times each user logged in last 30 days, Please guide!! Thanks!!

When i open the sys_audit table , it is going to transcation timeout

hello folks, I need to download the incident audit CSV file, but not able to get, when I am trying to open the sys audit it gets timeout  is there any way to download a CSV file for  incident events_ yyyymmdd-yyyymmdd.csv (2 years)

Setting default font in Knowledge article HTML fields issue

I have kept the default value as required in the HTML field of KA, it is working fine when I create KA from the new button but it is not working when creating Knowledge from the Problem record by clicking Create known error article default font is se...

Catalog Item Request Redirection to RITM

We are currently trying redirect all the catalog item submission to particulary the Requested Item ticket page skipping the request summary(order) page over portal.We have a custom "Submit" button used in this case where I am making the below changes...

Dynamically display a Date field when a specific item is chosen for a RITM

I set up a new hardware request for a 'loaner laptop' and would like to have an 'estimated return date' field displayed when this item is chosen from the drop down. Can't seem to find out to do this. I tried copying how I dynamically display text bas...

Currency fields need to be dynamic based on PO Line item

Hi all,I'm trying to write a script that actually parses the currency symbol values. I have scoured everywhere and cannot find anything that works correctly. Currently, the Subtotal field below gets the currency + numerical value from the PO Line Ite...

Multiple Email Setup in ServiceNow

Hi all,  Our ServiceNow is setup to send and receive emails to and from our Service Desk email address.   We now have another business unit joining our instance and need to incorporate their email address to separate their requested items from the Se...

While doing e bonding some user details are missing. How to fix that

Change Freeze Calendar

Good day to all.  I was looking to see if anyone has successfully implemented a Change Freeze calendar.  What our business partners are looking for are that if a Change area {software or hardware} is in a freeze period, it will require VP approval.  ...