I have created a survey for incident records it is triggering when an incident is resolved.Now the ask is survey email should be added to the incident record activiry stream how can I achieve that?
Hi, Is it possible to convert service now attachment as binary files using script. If yes, can you share any test script? I've analysed Service now provide capability to convert base64 and bytes. Regards, Suresh
Hi Team , I want to create a brand new entry in Time Card table when and RITM is submitted using Flow Designer , I have create a flow for RITM , I am planning to create a Subflow for creating Time Card entry , Kindly assist how can I achieve this req...
Hi Guys, Am creating a ticketing system for external to create incident. I do understand that the best practice should have a CSM module to handle external, However, CSM module is not at the plan due to the budget at the moment. What we will do to ac...
I have a request for add a list collector to the new hire form that will contain a list of applications. Based on which application is selected there will be separate task in the workflow. My question is, can the value from a List Collector be used w...
We have built up a mess of dashboards (180 of them). And people can see too many dashboards (e.g. like many of the system MID dashboards, or a bunch of CMDB dashboards they don't need, or test dashboards someone created). It makes the system messy ...
Hello comunity,The location mapped to user profile is not the same as that of record present in service now for that location code. Let me give you background----We have this okta integration in place with service now, but what is happening is.....in...
Hello ServiceNow Community, I'm currently exploring the drag and drop attachments feature that came with the Vancouver update, and I'm interested in understanding more about the underlying code or configuration that enables this functionality.Example...
I have created the below email accounts and trying to achieve outbound email from servicenow pdi to outlook .But I am not recieving any emails and getting any below errors. (2nd Image).
Hi all,how do you remove an article template from a kb base, even though there are articles using that article template.is there no way to remove this article template from the kb base? Thanks,Carol
Hi All, I'm trying to generate a dynamic excel attachment from script. It is working perfectly fine but not from BR/workflow.And also I'm getting all the logs with perfect value. Please suggest how to make it work from BR n workflow.var selected_inc ...
Hi,I want to modify the color of the below line above to the my ticket surveys. I have highlighted a line can some will help me out how can change the color of the line. Thanks
Hi Team, I am trying to create a report "aging incidents" . I want the number of incidents with the created time stacked by priority. Unable to achieve the count in the x-axis label. Please refer the screenshot. Let me know if this can be achieved in...
Hi,If i click on My Incidents then i want to see only incident related tabs. instead i can see the Request related tabs as well. as mentioned in the below screenshot. like if i click the My Requests i want to see all the tabs which are related to Req...
Hi,How to create a Announcements once the user is enter into the portal. Please help me out how to configure this type of critical announcements in new service portal.help me out with the steps. Thanks,
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