did catalog item also creates record in table? actually i heard that only record producer do it?

Snow Guest
Tera Contributor

‎04-20-2022 09:45 PM

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TrevorK
Kilo Sage

‎04-20-2022 09:53 PM

A "Catalog Item" is usually a way to refer to one of three things:

  1. Item (typically used on the Request table)
  2. Record Producer
  3. Order Guide

All three of these can generate records to tables in ServiceNow.

Think of a "Catalog Item" as the front end, the form that a user uses. The form will feed into one of the three items above. 

 

Yes, this is a little confusing because there is an "Items" section in the platform. So many think a "Catalog Item" has to be an "Item". That's why you need to think of "Catalog Item" as more just the front-end form that accepts input. 

 

Hope that helps! Any clarification just let me know.

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Chetan Mahajan
Kilo Sage
Kilo Sage

‎04-20-2022 09:54 PM

Hi Manikianta,

                      A catalog item should ideally be used when you want to generate a request (req/ritm), complete with workflow, tasks, approvals, and so on. As for a record producer, it should be used when you want to gather information using variables (a form) but create another type of record (change, incident, enhancement, etc.) as a result.

 

Kindly mark correct/helpful if it helps you