Service Request Satisfaction Survey

[Bhagyashri Surn]

As the Service Catalog Process Owner, I would like to send an email based survey to the Service Catalog Requester after 5 business days from the completion of a RITM, so that I am able to manage and track the quality of work.

@Ankur Bawiskar 

[Ankur Bawiskar]

Hi,

you can refer this link and to check 5 business days use GlideSchedule in your calculation

How to trigger survey notification after x days of RITM closing?

Regards
Ankur

[Aman Kumar S]

Have you explored Survey Definition(asmt_metric_type). 

This is OOTB way to do surveys, this should help.

[Aman Kumar S]

It has all way through which you can easily analyse user responses