Hello,We have requirement to change the label of one OOTB incident state.e.g. State "A" with value 1 should be renamed to "AA" and keeping value 1. is that OK for the long term? I would like to avoid creating a custom state instead.- Is the best prac...
Hello,I've implemented a catalog onchange client script that effectively limits users to entering a maximum of 10 characters, which is functioning well. Presently, an alert is triggered only when a change or action is performed on the form. However, ...
Hi All,I am new in coding. I want to add interaction records in service portal. If I created interaction for user X then I want to show only those interactions in User X self service portal inside My Open Incident widget.please guide me.
ServiceNow Community?ServiceNow Developer site?ServiceNow HI support?ServiceNow store?
Could someone please explain why the URL export functionality doesn't seem to work with JSON format using the provided examples? Link 1 : https://<serviceNow-instance-name>/u_sn_sm_finance_request_list.do?XLSX&sysparm_query=company.u_delivery_center%...
Hi experts,We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A a...
Event fired but notification not sent in ServiceNow, please help me resolve.Created an event in event registry, and called in scheduled job, event is successfully triggered but notification not sent.Event Registry:Notification:Event triggered success...
Hi all,I want to do these two things when onHold Checkbox is checked on sc_task form:1) Make Additional comments as visible and mandatory2) Shows the "Additional Comments" as long as the checkbox "on Hold" is checked, (non mandatory after first chang...
Hi All, We have Description field o the incident form and its type is String.We have another field HTML Description and its type is HTML, where we are copying the Description into HTML Description field using one UI ACTION.The issue is when we copy t...
Hi Friends, How to achieve it ?
Hi , I need some help in placing this help text "Enter the name " - within the field in a reference field to User table . once we select any values it gets removed .
How to know the instance Time Zone ? Specific to instance Like DEV instance ?
Hi, We have a requirement to apply reference qualifier for a reference field based on for form view. We have 2 views for location table say A & B. The reference qualifier specified on the Dictionary entry should be applicable only for view A and not ...
Hello Community, When a user having ITIL role search a ticket from IT view they could see the tickets but without ITIL role they are not able to see those tickets from portal that they are able to see from IT view. How may I start troubleshooting??...
Hi Everyone, I was looking up for possible solutions similar to this article to generate the approvals based on the assignment group of the Change Tasks under a change request when it has been moved authorized state. https://www.servicenow.com/commun...
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