Hey Team. I am trying to create some reports for BAU activities and the Updated by is weird so want to check if I am doing anything wrong. If I used "Created by" or "Closed by" then it displays the agents name. e.g FirstName LastNameIf I used "Updat...
Hi there!Is correct to think that Change Types (https://docs.servicenow.com/en-US/bundle/tokyo-it-service-management/page/product/change-management/concept/change-types.html) is the same that Change Models (https://docs.servicenow.com/en-US/bundle/va...
Topics such as knowing if a "Solution Group" is being used or not, within the ITSM module, that is, if we have an incident or request or change request or task or issue recently opened using a certain group(s).
I'd like to see if there is a way to introduce Expedited Changes without resorting to a customization that would end up breaking when we upgrade our ServiceNow instances to the latest version. As we are starting to onboard into this platform, I need ...
Ok I have an odd thing happening with RITM approvals in the mobile app. Here is the scenario: User:- My Tasks shows the correct number of approvals for this user- My Approvals list view, does not show the RITM approvals even though the count was acc...
Hi, I have a scheduled job which will run every 6 months automatically. But one of the user requesting that they want to run or execute the same scheduled job by manually. It means they need to control or trigger the scheduled job when ever they want...
Hello, I'm looking to add a checklist to a catalog task but I only want the checklist to appear when 1) a particular requested item is used (in this case our leaver catalog item) and 2) only on one of the catalog tasks. I've been able to add the chec...
I have AI search enabled and when I try to search the order guide using the short description of one of the catalog item under that order guide it is not appearing in the results, but when I search using the name of the catalog item it is working fin...
I am trying to build a report that will show in a pie chart the number of locations that have Oracle installed vs the number of locations that don't. I am trying to use our business application locations table but the locations repeat because many ha...
Hi All,I want to get a list of all mandatory fields in the portal.Does anyone know how to do it? Thanks in advance
Hi All,We have created some standard changes in our system, which are stuck in 'implement' state, and we are not able to close them. We found 2 possible problems with those changes1. The planned start and end dates are empty2. The planned start time ...
Hi All,I have a script include to parse some KB's number, short description and sys_id. Which is working in background script even.When I am trying to setValue() in client script, it is not working. It is not even passing any single value:-OnChange C...
Dear All,Greetings !!I have to apply client branding to the Now Mobile and Now Agent apps for which I have configured new mobile app theme as shown below: On top of that, I have applied this newly created theme to the Now Mobile and Now Agent app usi...
While working with "Resource Plan" table I want to send notification when the "Reduce" UI action is clicked. For which I have created a BR that triggers on end date and planned hours field changes. But the issue is that when I am accessing the value ...
I am trying to build a report that will show in a pie chart the number of locations that have Oracle installed vs the number of locations that don't. I am trying to use our business application locations table but the locations repeat because many ha...
