I have two users who either cannot edit or publish their own knowledge articles they have can contribute permissions. I have checked the knowledge base and they are included in the user criteria for can contribute rights and I have checked their use...
Need to find out how the scores are "calculated" when using an Assessment.We are in the process of creating new Assessment Categories with new Assessment Metric Definitions for our Demand Assessments.While the assessments are working, when we tested ...
Hi, Can you please help me with the task? Go to AI Search > AI Search Index > Indexed SourcesReview the default indexed sources - Confirm/edit Child Tables - Set a "filter" attribute for each Indexed Source to index only those tables/records you plan...
Hello Team,Iam trying to call the existing script includes into flow designer to create an Incident when the script include returns some effected record or item and the effected record to be captured into Description field. Can you please help me ho...
Hi,How can I share a map page under system map page to other users?I have created a map page for a special purpose within my company and I want to extend the visibility of the map page to a few certain users.How can I achieve that?I should not extend...
hihow to validate the output of a flow designer subflow in ATF test suite using run script option?What can be the script?
Hi, I have two comma separated values in one field on incident form. and I want to hide other value on condition based.Is it possible to hide it??I have field correlation id on incident form. there are 2 comma separated values of string and I want to...
Hello Community, I would like to have a way for following time taken by each groups which have to approve a SR in order to identify the waste time and improve our process.Use Case :I have a SR with 3 levels of approval :Level 1 : Manager ApprovalLeve...
is there any way to include some predictive intelligence in the check in process?
Hello How to add create incident, Request catalog item option in NOW MOBILE APP @Maik Skoddow @Mark Roethof @Chuck Tomasi @Ankur Bawiskar @Gaurav Shirsat @tltoulson @ankurt
Hi All, There is a custom table which is similar to RITM that is called Automated Requests. One of the form has MRVS data which needs to be included in the approval notification when it is requested. By using this blog()https://www.servicenow.com/com...
Hello Guys , I need a mail script to refer on embedding emojis in the notification and on click of the emojis it should redirect to the survey in the portal with the value selected . I have referred to few community threads but they are using mail:to...
Hi Community, I have been asked a question about the assignments of incidents to the assignment group members. Say we have an assignment group that has 50 members and we receive 200 incidents daily. What should we do to assign equal number of inciden...
i have schedule the reports on daily and periodically basis, but i didnot received any email regarding that report which is scheduled.i have checked the system properties and changed according to those settings yet i am unable to receive that report ...
Hi Team, When we create a new Knowledge article from the platform UI we have the option of adding related articles. I was able to add the related articles, however, when we click the 'View article' related link, I can only see the article and not the...