I need help to understand where this message is poping up, looks its not even an info message and also I want to disable this messageHowever I set up the Risk assessment questions and able to perform risk assessment but still this messages is appeari...
Hi All, I need to convert Incident to request using workspace ui while incident is getting converted to request it should copy few of the incident field like short description/ description to request, can someone please guide to copy field details? I...
Hi Team, Could u please tell me how can I set the state field of change task table non read-only if the parent change state revert back to New. ThanksBishal
Hi ,I need to remove only "yearly" word from Price field in Service portal without disturbing the price value for one of my catalog item.Please find the below screenshot for your reference.Can anyone please help me.
Hello!As the title says, when I update a field within a parent table, the same reference field gets updated the child table when I open up the child record. However, if I don't open the child record and only see it from the related list view with the...
Hello All , I have a requirement where for a change requests there are 3 levels of approvals first from the assignment group , second from the CI assignment group and third from the management group , if there are members who are same in assignment ...
Hello Team, The problem is when I download, it is downloaded with duplicate values.Someone, please suggest if we have any settings or condition to avoid duplicates in downloaded data. Your efforts will be appreciated. Thank you for your time.
' sc_category 'page in service portal, when I am clicking parent category, I have to display corresponding child categories. For example, I have parent category named 'Request Something'. It has 2 subcategories and total 12 catalog item.When I click ...
I have created one Dynamic Content Block Filter. The filter is not working on dashboard. It is not filtering out the data of the reports. <?xml version="1.0" encoding="utf-8" ?><j:jelly trim="false" xmlns:j="jelly:core" xmlns:g="glide" xmlns:j2="null...
Hello Experts, After Upgrade we are facing this issue on one of our dashboard reports 'Access to this content denied based on report_view ACLs.' I being an admin not having this type of issue. Could anyone guide what should I do make that report read...
Hi experts, Please help me on this requirement. Add UI Policy to Catalog Item ‘Network Share Access Request’ to hide group fields for known drives (If the selected fileshare is anything except “other” (they can see this by the reference field).This ...
Does a user/customer get an email notification when the assignee changes state of an incident to "on hold Awaiting User"?
HiNot overly technical so if possible please use laymen terms! I am wanting to add a UI action button, next to update, close case etc. called 'Calender Invite' on our case table. I have the Appointment > tasks related table on the cases and the funct...
Hi all , We are in the process of setting up our ServiceNow Statement of Work (SOW). We have noticed that we have several fields to display on the Incident and Request table records.The idea is to create a second tab called "Details" (to prevent use...
hi can anyone please help me with scenario for when ever a new group is created, name changed, de activated, re activated and group deletes i want to submit a catalog item automatically( created new catalog item) and added variables to catalog item w...
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