Hi, I am trying to build a report that shows RITMs that have breached the SLAs and associated SC tasks. So far I am only able to build a report that show RITMs that have breached SLAs using the sc_req_item_sla table but not able to pull the sc_task i...
Hi All,I have created one category and 4 catalog items in the service portal so, as a process owner, The request from these items should flow to the group members of the group "XXX" for approval so as to grant the requester an ITIL License. How to do...
Hi Team, I am looking for a solution where under Major Incident workbench : communication , there are OOTB 3 templates are given. If the MI Manager sends out the first communication -Initiate Major incident communication, I have created a template to...
One of my colleagues received a message of : "Your ServiceNow X.509 certificate is about to expire in 16 days" When I checked which certificates were expiring it was our Login Certificate and our SSO Decryption Certificate. My question is how do I ge...
Hi, I was hoping if I can get some help with the following:I have a catalog reference type variable 'country'. From a list of 231 countries, I would like the user to see the default as USA and then have the ability to change it to another country. I...
Our team has been coming across the following error message while impersonating our test 'enduser' account to submit a specific catalog item: Illegal attempt to access class 'com.glideapp.servicecatalog.DeliveryPlan' via script. [Note: this only happ...
Hi All, i create one UI policy in that i added some filter conditions like. State is one of high, critical,AndAssignment group. name does not contains HIKAnd caller is not Samorcaller is not RIck. caller field is reference field from sys_user table....
Hi All, I have created a scoped application and created a table(SD Cases) within the app. Now I want to access the closed SDCases variable values and populate it on the form level when a closed SD case is selcted. Below are the scripts.Client script:...
Hi All,I have just started learning Servicenow , please let me know if there is any website/assignment available which i can practice to improve my development skills in SNOW.
Hi all, How to get difference between two dates(Start date and End date) in the scoped application? i have tried this code, but dint work out, var v1 = new GlideRecord('x_252275_video_video_table');v1.query();while(v1.next()){var g1 = new GlideDateTi...
Hi All. I have created a scoped application and created a table which extends the task which is called SDCase. On this I have built few Record producers and created a formatter as well to display the variable section on the SDCase once it is created....
Hi , I have a inbound email when the trigger condition will be met then the requested item will create conditions was subject contains '''''', here I was used flow designer there was an OOB actions I was choose those actions once I activated and usin...
Hello Can anyone explain me, ow to add a list collector to a form Thanks in advance
I have Multi Provider Single Sign On (SSO) installed. How do I disable and login using database?
The variable should contain 'example' as an prefix. how to achieve this