Difference between Problem status - Resolved, Closed, Resolved/Closed

[crystalliang]

Anyone know the differences amongs problem status Resolved, Closed, and Resolved/Closed? And when they are used?

In the Problem Status field, you can select Resolved, or Closed. However we can also click on the Problem form Context Menu and select "Close Problem", then Problem ticket will be set to Resolved/Closed status.

[Pratiksha Kalam · Accepted solution]

Hi crystalliang,

Resolved:Generally "resolved" means a developer has fixed the reported problem 

Closed:"closed" means that a resolved issue has been confirmed as fixed by the reporter or a QA team

Closed/Resolved:an issue in status Resolved is still editable, Closed is a final state. So closed tickets are not editable any more. I think this is also the default behaviour of the standrd workflow.

If my answer is helpful mark helpful and correct

Regards,

Pratiksha