Disable @Mention Functionality

JW22
Tera Contributor

Hi All,

 

Does anyone have any experience with disabling the @Mention functionality within their instance in the incident work notes or comments? Our understanding is that there isn't an out of the box way to do so but wanted to check with the community. We've considered simply disabling the notifications but the concern is that users will still use the functionality with the expectation that a notification will be sent out. 

 

Any recommendations would be appreciated, thank you.

1 REPLY 1

Ahmmed Ali
Mega Sage

Yes, there is no OOTB way to do this. https://support.servicenow.com/kb?id=kb_article_view&sysparm_article=KB0722431 

 

There is one workaround mentioned in this thread: https://www.servicenow.com/community/developer-forum/how-to-disable-activity-stream-mentions-in-hels... 

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Thank you,
Ali