Disable Request opened/approved emails

[tgcorbin]

Hello,

I am very new to ServiceNow. When I submit a form on the Service Catalog, I receive two emails that I do not want. "[External]Request (request number)has been opened on your behalf" and "[External]Your request (request number) has been approved". Is there a way to disable these emails?

Thanks

[Niklas Peterson]

Hi Trevor,

You can set conditions for the emails.

System Notification -> Email ->Notifications

Regards,

Niklas

[tgcorbin]

I see I can choose to deactivate it from here. I don't know if I want to deactivate it for everything, as I might want to use it for something else. Is there a way where I can just disable it for one catalog item?

[Niklas Peterson]

Yes, in the condition for the Notification you can set an exception for the catalog item.

Regards,

Niklas

[Niklas Peterson · Accepted solution]

Add a condition to the filter: Item is not sysid (of the catalog item you want to exclude).

Regards,

Niklas