Disable Request opened/approved emails

[tgcorbin]

Hello,

I am very new to ServiceNow. When I submit a form on the Service Catalog, I receive two emails that I do not want. "[External]Request (request number)has been opened on your behalf" and "[External]Your request (request number) has been approved". Is there a way to disable these emails?

Thanks

[michaelward]

For the 'Request Opened on Behalf' notification, the sc_request is the source table.   The catalog item is not available on this table, correct?     It's only available on the sc_req_item table.   And given it's based on a request insert/update, changing the notification to source from sc_req_item may not fly.   This is what worked for me in the advanced script:

var gr = new GlideRecord('sc_req_item');

gr.addQuery('request',current.sys_id);   // current is the sc_request

gr.addQuery('cat_item','<a catalog item sys_id>'); // perhaps set to a sys_property

gr.query();

if (gr.next()) {

    answer=false;

} else {

    answer=true;

}

[jmiskey]

Michael,

The code you posted here help me solve a problem that was driving me crazy over here: Re: Disabling Certain Notifications from Workflow

Thank you!

[michaelward]

Great.   I'm glad it worked out.