Disable UI Action

[aamir khan]

Dear Members, 

We have OnClick UI action on Incident record & below is the script which return the Ticket to Helpdesk group whenever required and then helpdesk agent transfer the ticket to other group.

We need to limit this UI Action in such a way that if the the ticket already returned 5 times to Helpdesk group. This UI Action should be freeze or disappear from the ticket so the ticket cannot be return anymore. 

Please advise in the script what to add to achieve this case. 

Script:

function ReturnToHelpdesk() {

    if (g_form.getValue("work_notes") == "") {

        g_form.setMandatory("work_notes", true);

        g_form.clearMessages();

g_form.setValue('state',1);

        getMessage("Work Note", function(msg) {

            g_form.addErrorMessage(msg, "error");

        });

    }

    gsftSubmit(null, g_form.getFormElement(), 'Return_To_Help_Desk'); 

}

if (typeof window == 'undefined')

    Default();

function Default() {

    var GroupName = gs.getProperty('Help Desk');

    current.assignment_group = GroupName;

    current.update();

    action.setRedirectURL(current);

}

[aamir khan]

Hi All, 

Thanks for your solution. I have followed Ankur's suggestion which have fulfilled my need.

Many Thanks