Hi All, I am configuring our Walk-up Experience audio notification, however upon testing we noticed that the audio notification is being played twice when the user entered the queue and when they are in "Now serving" or when the interaction has been ...
I am trying to edit fields on the change task related list on SOW workspace. But i was getting error like "Inline Editing is disabled for this list." but those fields are editable on classic related list. How to make inline editing for change task r...
I need to add an error message so that it displays on a RITM ticket when accessing it from the employee center. When I use g_form.addErrorMessage() in a Catalog Client Script it works and displays the red error popup message in the native UI, but it ...
Hi Team, I was unable to see the “Knowledge” checkbox on the Incident form under the Resolution section. Although it was already added to the form layout, the field was disappearing once the form finished loading. Can I get any help to fix this. Than...
Hi Team,I have a requirement from the client in Workplace Central under Space Planning > Floor Map. Requirement: As a Workplace Planner, the user should be able to select or hover over multiple rooms on the floor plan view and see the total combined ...
Hi Team I have implemented Risk assessment for change request Module. in that I added 4 question and each questions having 4 answer the weightage of each answer is 1 to 4. after selecting all 4 questions value risk is getting populated which is depe...
Hi,When I'm trying to open Incident/change in Global search but the incident is opening in SOW page in zurich version. Unable to see the Global in that search engine, for reference find the below screenshot. How to fix this issue.
Hi Team, in Task SLA Business elapsed time and Business elapsed percentage is showing as 0, I tried to refresh the task sla record, still it is showing as 0.
A funny thing happened on my way to UI Actions on an instance. I couldn't find what I was looking for. So, after doing a little searching, I'm here to ask if anyone else can give me a clue. I have this UI Action on a form, let's call it [Bob]. No ide...
What is the purpose of Child Schedule and Child Schedule Entry in a Maintenance schedule? We were guided by Service Now developers that an appropriate way of creating a Maintenance Schedule is in the following format: Maintenance Schedule > Child Sch...
Hi, I have a requirement for enabling DevOps Change Model. I have checked the "Available in 'Create New'" in DevOps change model record. And I see the DevOps model is available for selection in Change Interceptors. Please help me with what all are t...
Hi I have a release record where the state is not progressing to Approval, even though all related tasks are closed. Are there any recommended checks or updates we should look into? what could be the issue Regards,
Hi.Has anyone used an inbound email action to parse responses to survey invitations?We have a survey with just a few questions. We want to include the survey questions in the email invitation (shouldn't be a big deal, just have to lay it all out in H...
Hello Experts!I have a question, How SLA Results are recorded?I am working configuring SLA definitions and Service commitment but I do not know how the SLA result [service_sla_result] are recordedI imagine that exist a schedule job, but I can not fin...
We have a scheduled job which triggers the notification based for the time sheet submitted. This notification is triggered via event configured in the Scheduled Job. But the notifications are triggered multiple times to the user manager for the times...
