Hi,Catalog variable field name : u_environmentselect box: development,test.productionvariable set Field name : server_listlookup list: cmdb_rel_ci here i need to filter child listand based on environment value i need to filter child server with envir...
Hi, We currently have a group notification that is triggered when a ticket is in the New state and is sent to all members of the assigned group.However, we have the following requirement:Example:User “X” is a member of T3, Software, and Infrastructur...
Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...
So here is the situation we have and what we are trying to doI have a Variable Set - User InformationIt has the followingCustomer Name (reference to active users)Manager - Customers ManagerBusiness Reason for Request What we are trying to doManager s...
In the Service Catalog, we created variable A with TYPE Musked in Variables and variable B with TYPE Musked in Multi-Row Variable Set (MRVS). ★Question 1I can't decrypt and view the masked values in MRVS out of the box.For MRVS variable B, there i...
Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....
In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)
Hello all, I am seeing this message in this Action:I go to the Action in question and this is all I see for output variables:This Action is ReadOnly to me too so I cannot adjust anything on it.This is the SalesForce Scoped application.
How to easily configure - add automatically the change requester to the specific CAB meeting where their request is added to be reviewed. when ever new chnage added to boardthe assigned to should be added to attendees list automatically
Hi guys ,I deactivated the OOTB change flow , how can reactivate it ?
Hi Team, The Requested item should not closed complete without all SCTASK is completed. If user try close Requested item without closing all SCTASK give an error message and revert back to the pervious state. Its is working fine. I'm using script : B...
Created a search source for Standard change Template. when i search the 'standard change' in the service portal its listing all the standard changes but when i click on it instead of opening the record it shows like the below. The record opens only w...
I used before insert and update business rule i.e when change request risk is high and state is authorize form should save when atleast one approval is got but without any approvals also form is saving can someone help (function executeRule(curren...
answer = { u_svp_approval_mandatory: false, u_svp_no_vp: false, u_evp_approval_mandatory: false, u_vp_approval_mandatory: false};var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false;var vp_app...
