how to send notification for all change task group after completing change request in servicenow
Hi TeamPlease suggest configuration to send notification for all change task assignment group members after completing parent change request
Forum Posts
Link in Record Producer form
Hi All,Is it possible to place a clickable link on record producer form, clicking on it should show few variables? Thanks!
UI Policy Mandatory Fields Triggering Too Early & Preventing State Transition on Problem Task
Hi all,I’m trying to make Close notes and Cause code mandatory only when the Problem Task state is in "Work in Progress".To achieve this, I created both a UI Policy and a Data Policy.However, I’m running into an issue:As soon as I click Start Work, t...
Filter Work Notes in Case Activity Based on Category (Internal vs External)
Hi,We have configured the logic for a field called Category with the choices “A,” “B,” and “C.” If “A” or “B” is selected, the notifications are sent internally, and if “C” is selected, the notifications go to external users.Now, we have a requiremen...
How to retrieve Binary PDF file from REST API File response.
Hi Everyone,I am calling a third-party API that returns a PDF file in the response. I need to attach this binary PDF file to a RITM record. Below is my code — it creates the attachment, but the file content is not being added correctly.(function exec...
Resolved! Normal user (no roles) cannot see cmdb_ci_service reference values in catalog form
Hi Team,I’m facing an issue with a Service Catalog reference field.Issue:A normal end user (no additional roles like itil) is not able to see any records in a reference field pointing to cmdb_ci_service on a catalog form.The field is visible, but whe...
how to know the outbound email addresses in servicenow
Hi Community, How can we know all the outbound email address in ServiceNow instance. Regards,Tulasi
Resolved! Disable auditing for catalog item variable
Hello community. One of the fields present in a catalog item contains sensitive information and the client wants us to remove it from audit history. Is there a way to disable auditing for catalog item variables? I found the 'no_audit' attribute solut...
Ui action button to assign Incident
Hi,I want to create a UI Action button on the Incident table named “Assign to Me.”When a user clicks this button, there should be a pop-up that needs to come and ask form confirmation if user clicks on ok , then the incident should be assigned to the...
Date picker is not working on catalog forms or its broken
Hi All,There is a issue which we are facing now days on portal is Date picker on Date/Time type fields is not showing the calendar once we try to select the Date/Time on service Portal we have to refresh the page once then its allowing.When we raise ...
Orchestration - verify usage
We're using orchestration, but how can we measure its usage and identify integrations in our instances?Thanks,David
Resolved! Normal user cannot see CMDB reference variable values in catalog item – best practice?
Hi All,In a ServiceNow catalog item, I have reference variables pointing to:cmdb_ci_computercmdb_ci_servicesys_userI observed that a normal user (no roles): Cannot see values for cmdb_ci_computer and cmdb_ci_service Can see values for sys_userAfter ...
Change Risk Assessment – How to modify evaluation colors
Hello community,I have configured a Change Risk Assessment and it is working correctly. However, I would like to change the colors displayed in this evaluation.Does anyone know where this configuration can be modified?I would really appreciate any gu...
How chane color of percent complete field ?
Good day everyone, How to change percent complete field type depending upon the condition. If Required SLA is greater then Total achieved then Total achieved field's progress bar should be Red and Not Blue else It should be Green. Thanks Kevin
Addtional container in Service Catalog.
Hi all,I am trying to get 3 containers in Service Catalog for widgets in my organization instance to be added as shown in PDI OOB below. My organization instance currently has 2 'Add Here' containers, how do I make it the same as PDI? Below is my org...
