ITSM forum
cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Forum Posts

How to restrict Notification delivery based on the user’s

Hi, We currently have a group notification that is triggered when a ticket is in the New state and is sent to all members of the assigned group.However, we have the following requirement:Example:User “X” is a member of T3, Software, and Infrastructur...

mania by Tera Contributor
  • 285 Views
  • 1 replies
  • 1 helpfuls

How to make order field editable in standard change template

Hi Team, In Standard Change Template order field is read only and default value they set to 0.I want to make this field editable for only one group. I have created Write ACL to edit that field, Now users are able to edit that field. But after they en...

sriram35 by Mega Guru
  • 503 Views
  • 4 replies
  • 0 helpfuls

unable to open the sidebar discussion content

Hi, some users are unable to open the unread messages from the sidebar discussions.It's continuously loading but unable to open. For reference, we have attached the screenshot. Please help me out here, how to check further. Thanks in Advance,Sukanya....

SukanyaP by Tera Contributor
  • 4028 Views
  • 11 replies
  • 8 helpfuls

Work note translation

In Catalog RITM worknote we need to show in local language like in FrenchBut it is coming in English (Requested for Approval)

Not sure what to do next

Hello all,      I am seeing this message in this Action:I go to the Action in question and this is all I see for output variables:This Action is ReadOnly to me too so I cannot adjust anything on it.This is the SalesForce Scoped application.

lonesoac01_0-1771336873353.png lonesoac01_1-1771336934676.png
lonesoac01 by Giga Guru
  • 287 Views
  • 1 replies
  • 0 helpfuls

Resolved! change management

Hi guys ,I deactivated the OOTB change flow , how can reactivate it ?

sriramsin by Tera Contributor
  • 1226 Views
  • 7 replies
  • 0 helpfuls

Search source for Standard Change Template

Created a search source for Standard change Template. when i search the 'standard change' in the service portal its listing all the standard changes but when i click on it instead of opening the record it shows like the below. The record opens only w...

SaradambaB_0-1771323906448.png
SaradambaB by Tera Contributor
  • 323 Views
  • 1 replies
  • 0 helpfuls

Resolved! Prevent form submission if no approval using business rule

I used before insert and update business rule  i.e when change request risk is high and state is authorize form should save when atleast one approval is got but without any approvals also form is saving can someone help   (function executeRule(curren...

TanushaP by Tera Contributor
  • 517 Views
  • 2 replies
  • 0 helpfuls

change requst

answer = {    u_svp_approval_mandatory: false,    u_svp_no_vp: false,    u_evp_approval_mandatory: false,    u_vp_approval_mandatory: false};var svp_approval_required = false;var svp_no_vp_required = false;var evp_approval_required = false;var vp_app...

satya1995 by Tera Contributor
  • 265 Views
  • 1 replies
  • 0 helpfuls