Discovery not populating "Assigned To" user in CMDB

[Dead Blade]

I know the name of the probe that is suppose to populate the CMDB:   Windows - OS Information / Win32_ComputerSystem.UserName

But this has never worked.   I check the other post and I have computers with the "In Use" state, so that's not it.

I am wondering how to I enable this function to work.   It is currently set to Active and discovery is running on the workstations.

[Dead Blade]

Awesome!   lots of records:

<?xml version="1.0" encoding="UTF-8"?><parameters><parameter name="mid_selector_details" value="{&quot;mode&quot;:&quot;specific_mid&quot;}"/><parameter name="protocol" value="WMI"/><parameter name="glide.xmlhelper.trim.enable" value="true"/><parameter name="port" value="135"/><parameter name="compute_hash" value="1"/><parameter name="used_by_discovery" value="true"/><parameter name="os_type" value="WINDOWS"/><parameter name="ci_sys_id" value="02765e636f3e4600075a9f5e5d3ee4be"/><parameter name="probe_results_hash" value="ythXtK80GJkyH5yxrgtLfg=="/><parameter name="probe_name" value="Windows - OS Information"/><parameter name="probe" value="6325f3ef0a0006bc3e2e2d83e75dc02a"/><parameter name="WMI_FetchData" value="Win32_Processor.AddressWidth,Win32_ComputerSystem.Manufacturer,Win32_ComputerSystem.Model,Win32_ComputerSystem.UserName,Win32_OperatingSystem.Version,Win32_OperatingSystem.CSDVersion,Win32_OperatingSystem.Description"/><parameter name="credential_id" value="3951de256f323100075a9f5e5d3ee440"/></parameters>

[Patrick DeCarl1]

WIlliam,

That looks to be the output record. Do you have the input one?

[Dead Blade]

Ah, not as many input records, but here is one:

<?xml version="1.0" encoding="UTF-8"?><results error="Terminated the probe because the max timeout was reached: 610 seconds." probe_time="610288" result_code="900000"><result/><parameters><parameter name="mid_selector_details" value="{&quot;mode&quot;:&quot;specific_mid&quot;}"/><parameter name="agent" value="mid.server.Midserver_GOT_Prod"/><parameter name="glide.xmlhelper.trim.enable" value="true"/><parameter name="runner_type" value="Powershell"/><parameter name="source" value="10.67.19.201"/><parameter name="WMI_FetchData" value="Win32_Processor.AddressWidth,Win32_ComputerSystem.Manufacturer,Win32_ComputerSystem.Model,Win32_ComputerSystem.UserName,Win32_OperatingSystem.Version,Win32_OperatingSystem.CSDVersion,Win32_OperatingSystem.Description"/><parameter name="sys_id" value="566f31f5db5ccf00ced2f1e51d961960"/><parameter name="protocol" value="WMI"/><parameter name="from_host" value=""/><parameter name="sys_created_on" value="2017-08-01 08:15:34"/><parameter name="used_by_discovery" value="true"/><parameter name="ci_sys_id" value="e57dc209db9af24400a0ffd31d96191d"/><parameter name="GenerateWMIScriptPS1_WMI_FetchData.PS1" value="addFetch('Win32_Processor.AddressWidth');&#10;addFetch('Win32_ComputerSystem.Manufacturer');&#10;addFetch('Win32_ComputerSystem.Model');&#10;addFetch('Win32_ComputerSystem.UserName');&#10;addFetch('Win32_OperatingSystem.Version');&#10;addFetch('Win32_OperatingSystem.CSDVersion');&#10;addFetch('Win32_OperatingSystem.Description');&#10;fetch -computer $computer -cred $cred;&#10;"/><parameter name="state" value="ready"/><parameter name="probe_name" value="Windows - OS Information"/><parameter name="response_to" value="696f71b1dbd8074000a0ffd31d9619d2"/><parameter name="from_sys_id" value=""/><parameter name="priority" value="2"/><parameter name="agent_correlator" value="3adbf139db98074000a0ffd31d9619b0"/><parameter name="probe" value="6325f3ef0a0006bc3e2e2d83e75dc02a"/><parameter name="processed" value=""/><parameter name="error_string" value=""/><parameter name="sequence" value="15d9cdd4a560000001"/><parameter name="port" value="135"/><parameter name="os_type" value="WINDOWS"/><parameter name="name" value="WMI: OS Information"/><parameter name="topic" value="WMIRunner"/><parameter name="queue" value="output"/><parameter name="ecc_queue" value="566f31f5db5ccf00ced2f1e51d961960"/><parameter name="credential_id" value="3951de256f323100075a9f5e5d3ee440"/></parameters></results>

[Dead Blade]

Another one:

<?xml version="1.0" encoding="UTF-8"?><results probe_time="10000" result_code="0"><result><Win32_Processor><AddressWidth>64</AddressWidth></Win32_Processor><Win32_Processor><AddressWidth>64</AddressWidth></Win32_Processor><Win32_ComputerSystem><Manufacturer>VMware, Inc.</Manufacturer><Model>VMware Virtual Platform</Model><UserName/></Win32_ComputerSystem><Win32_OperatingSystem><Version>6.1.7601</Version><CSDVersion>Service Pack 1</CSDVersion><Description/></Win32_OperatingSystem></result><parameters><parameter name="mid_selector_details" value="{&quot;mode&quot;:&quot;specific_mid&quot;}"/><parameter name="agent" value="mid.server.MID-Jepp-Den"/><parameter name="glide.xmlhelper.trim.enable" value="true"/><parameter name="runner_type" value="Powershell"/><parameter name="source" value="10.1.127.212"/><parameter name="probe_results_hash" value="l9IuH6JWlG89/THmOeQEtQ=="/><parameter name="WMI_FetchData" value="Win32_Processor.AddressWidth,Win32_ComputerSystem.Manufacturer,Win32_ComputerSystem.Model,Win32_ComputerSystem.UserName,Win32_OperatingSystem.Version,Win32_OperatingSystem.CSDVersion,Win32_OperatingSystem.Description"/><parameter name="sys_id" value="4c66d246dbdc4340ced2f1e51d961949"/><parameter name="protocol" value="WMI"/><parameter name="from_host" value=""/><parameter name="sys_created_on" value="2017-08-02 04:34:23"/><parameter name="used_by_discovery" value="true"/><parameter name="ci_sys_id" value="48669246dbdc4340ced2f1e51d9619c0"/><parameter name="GenerateWMIScriptPS1_WMI_FetchData.PS1" value="addFetch('Win32_Processor.AddressWidth');&#10;addFetch('Win32_ComputerSystem.Manufacturer');&#10;addFetch('Win32_ComputerSystem.Model');&#10;addFetch('Win32_ComputerSystem.UserName');&#10;addFetch('Win32_OperatingSystem.Version');&#10;addFetch('Win32_OperatingSystem.CSDVersion');&#10;addFetch('Win32_OperatingSystem.Description');&#10;fetch -computer $computer -cred $cred;&#10;"/><parameter name="state" value="ready"/><parameter name="probe_name" value="Windows - OS Information"/><parameter name="response_to" value="9a56564adb14c74000a0ffd31d9619ae"/><parameter name="from_sys_id" value=""/><parameter name="priority" value="2"/><parameter name="agent_correlator" value="42041e8edb9c4340ced2f1e51d9619ab"/><parameter name="probe" value="6325f3ef0a0006bc3e2e2d83e75dc02a"/><parameter name="processed" value=""/><parameter name="error_string" value=""/><parameter name="sequence" value="15da139287d0000001"/><parameter name="port" value="135"/><parameter name="os_type" value="WINDOWS"/><parameter name="name" value="WMI: OS Information (nodes: 4)"/><parameter name="topic" value="WMIRunner"/><parameter name="queue" value="output"/><parameter name="ecc_queue" value="4c66d246dbdc4340ced2f1e51d961949"/><parameter name="credential_id" value="3951de256f323100075a9f5e5d3ee440"/></parameters></results>

[Patrick DeCarl1]

Do you have window account with local admin rights for discovery?