Discovery not populating "Assigned To" user in CMDB

Dead Blade · ‎07-28-2017

I know the name of the probe that is suppose to populate the CMDB: Windows - OS Information / Win32_ComputerSystem.UserName

But this has never worked. I check the other post and I have computers with the "In Use" state, so that's not it.

I am wondering how to I enable this function to work. It is currently set to Active and discovery is running on the workstations.

Patrick DeCarl1 · ‎07-29-2017

Hi William,

OOTB property "glide.discovery.assigned_user_match_field" is set to use "user_name" field on the "sys_user" table to match the value discovery pulls back. If that value doesnt match what your system has, then you might need to change what field to use from sys_user to sync up.

All this can be found in the sensor of the probe.

View solution in original post

Patrick DeCarl1 · ‎08-08-2017

Don't change the line in code.. Change the property "glide.discovery.assigned_user_match_field" value under sys_properties

Dead Blade · ‎08-09-2017

Thanks Patrick, I set the code back... The assigned to is till not being populated.

Patrick DeCarl1 · ‎08-09-2017

Did you update property with the correct field from the sys_user table?

Any error logs?

Dead Blade · ‎08-09-2017

Hi, yes... the sys_user table new property matches the sys_properties as you suggested.

In the ECC log input is showing the user name as it is in the new sys_user table field. Is there another log you are referring to?

I Just got back from a SNUG.

Patrick DeCarl1 · ‎08-09-2017

If you believe you have it setup up correctly and still not working, then go ahead and open an HI ticket. Not much else I can do from here without seeing your instance.