Displaying a Multi Line Text field only at the TASK level

[ravi_otpp]

Hi SN Community,

I'm trying to surface a pre-populated multi-line text field at ONLY the Catalog Task level of a service catalog request. The rationale in this case being that the task fulfiller wants to surface some specific instructions when they receive the task. After setting up the variable, I setup an UI policy to only show the variable at the task level and also marking it as read-only.

However, for whatever reason, it doesn't look like this is working and there doesn't seem to be any conflicts with the UI policy.

I was going to research better methods of accomplishing the same thing such as checklists, etc. down the road, however, wanted to put this in place for the time being.

Would anyone know what could be the issue here?

Thanks.

Ravi

[Shane J]

I'm not sure I understand why you're not just populating the Catalog Task's 'Description' field as part of the workflow for the item in question?  

[ravi_otpp]

Thanks for the quick response, in this particular case we're using an order guide for multiple application Service Catalog forms which all share the same workflow - so this is why I wanted to use this approach. Otherwise, your suggestion would have been the most straight-forward and practical.

I'm looking to get this implementation replaced with the Checklist functionality once I figure that out in the near future.

Ravi

[ccajohnson · Accepted solution]

Within your Catalog Task Workflow activity, do you have that variable listed as one of the Available variables?   If you do not, then perhaps this is why the variable is not appearing.

[ravi_otpp]

Thank you, it was a long day, I completely forgot about this piece! I was running into issues with implementing an UI policy to only show the field at the task level and eventually managed to get it working using a Catalog Client script.

Ravi