When Needs resolution review on Universal Request is checked, and when the department agent closes the primary ticket, the Universal Request does not get closed.Universal Request state remains in In Progress, and the state reason changes to Confirm R...
Hi, I want to restrict 2 of the macro variables from loading to RITM. Because as they are macro variables, it is taking much time to load on Service Operations Workspace. I've removed those 2 macro variables on Sctask and it is working fine. Previous...
Any idea on how to integrate servicenow with Smartsheet ? Any API's available for that integration
Hello everyone,We've recently enabled and used Theme Builder to brand out SN Instance. Everything is looks fine and works fine. The only feedback I have is that the list row highlights are too light, and customers would like it to be a little darker....
I have three variables:1. Requested for(reference) referring to user table.2. Type of request(select box) with options Add/Remove/Modify3. Groups to be added(list collector) referring to group table.If the type of request is new, it would check if op...
Hello,We have upgraded our dev instance to Eureka from Berlin and so far only have had a few minor issues. One of which I can't seem to fix so I was hoping someone here would have an idea. One of our teams uses a template for Change Requests. In this...
Hi,I can report on my servers using disk or partition but need help in creating a report that shows servers with their volumes perhaps with less than 10% free spaceAny help ?ThanksJulian
I am working to setup the Asset Management module and came across an issue. I created a report showing the depreciation details for our assets, however, I the report does not force the depreciated amounts to update depending on the date the report w...
Hi All, There is a field called Requested for which references to sys_user table. This field should only show the users who are part of the Admin, Software and Hardware assignment groups. Can anyone guide me on this. Thanks in Advance.
Hello, I built a form with checkbox options. If any of the Checkbox is Yes/Ticked, a Flow generated email is sent to specified email address. What I can't seem to figure out is, HOW can I get the attachment that is submitted with the REQ/RITM to be i...
Hi Team, My Requirement is I want Business elapsed time in Hours : Minutes : Seconds from the Problem Table. Thanks in advance.
Hi There,I'm creating a custom notification and want to add email id of DL as a recipient of the email. I think to add an email id we need to call event parameters from business rule using gs.eventQueue() method. I'm using "approval.inserted" event a...
Hi Team,I am getting one issue after cloning out of the box sp-variable editor widget I have configured one Tab in Standard ticket Configuration under this i have created one tab variable Modifications which will be shown in some condition if i am ...
Hi Team, I am having some below Questions please help to answers, Thanks in advance 1) Where the ServiceNow instances are located2) which DBMS ServiceNow uses (like MYsql or Sql server like this)3) which cloud service ServiceNow uses like AWS, Azu...
adding bulk of TAGS in incident form at a time instead of adding one by one is there any short ..
| User | Count |
|---|---|
| 34 | |
| 14 | |
| 11 | |
| 11 | |
| 10 |
