Hi All, If impact and priority is changed on incident form and form saved and if we change CI then saved Impact and urgency is changing can we stop that?In CI form impact is 'none'.Could any one suggest on this? Thanks in Advance.
From the below script i am trying to get the overlap dates of a scheduleIt is providing me the display values of the schedule date fields, Display value not getting adjusted according to user timezone. var ss = new GlideRecord('cmn_schedule_span'); s...
Hi, We're looking to utilise the Standard Ticket Actions widget on our custom application to replicate the ability in OOTB Incident Management to re-open cases. I've cloned the widget and amended references to tables etc to the custom application...
Is there any way to generate Password Protected PDF in Servicenow?If yes please help to provide the solution.Thanks in Advance
function onSubmit() { var cartid = g_form.getValue('sysparm_item_guid'); var att = new GlideRecord('sys_attachment'); att.addQuery('table_name', 'sc_cart_item'); att.addQuery('table_sys_id', cartid); att.query(); if (!att.next()) { ...
Hello all I am working on List view of Hardware asset list view whereRequirement is After changing the value of Assigned to Field (on cell edit) the Location & Department fields which are dependent fields of Assigned to field are required to get clea...
how to check which date is closest to my planned start date of change request: 2024-03-26 01:00:00 var ss = new GlideRecord('cmn_schedule_span'); ss.addQuery('schedule', 'sys ids of the maintenance schedules'); ss.orderBy('start_date_time'); ss.query...
On the SCTASK form I added additional comments (customer viewable) and I can check the work notes box if I don't want it viewable to the customer. When I made an update in the additional comments field on the SCTASK for I am not seeing the comment o...
Hi ServiceNow Community Developers, Would you guys please advise if there is a way to hide the preview info that appears below the list collector when one clicks on one of the values on the Available column of a list collector variable. Basically I w...
I have multiple scenarios where I need to display a report of all members currently on Call within each on-call group. I have looked up most of the On-Call tables and couldn't find any table that holds this information. I know there is an "On-Call C...
Hello All, In Import Sets we are getting errors like Multiple Duplicate Paths found, Multiple dependent relation items.We want to know how we can prevent the duplicate entries in cmdb_ci_appl and cmdb_rel_ci tables while importing data from Dynatrace...
Hi , I have created a element filter on dashboard, when iam trying to move the dashboard using 'Unload Dashboard' all the reports are added except the element filter. When i clicked on 'Launch dependency' for the dashboard, iam not seeing any portal...
Hello, I have a requirement to configure Approve and Reject button in an email notification for Change. What is the best process to have this configured on the email notification instead of having a text for approve/reject? Thanks for your help.
Hi,Greetings for the day!I have a record producer looking like below on portal. There is a 'Subject' which is coming from a widget and the below 2 are variables. When a record is submitted incident is created with short description as entered 'Refere...
Hi Team,We have a requirement to close bulk incidents through background script. Script:-var gr = new GlideRecord('incident');gr.addQuery('your_criteria_field', 'your_criteria_value');gr.query(); while (gr.next()) { gr.setValue('incident_state', '...
