Actually when we attached an active problem record and we are not able to search and attach the relevant problem record from numerous active problem records. It includes lot of manual efforts and impact the AHT (Average Handling what was the solutio...
I have created a startes, movers, leavers entries in the ServiceCatalog, created excecution plans for each process, created a number ofvariables for each process.The execution plans sucessfully create RITMs that containg all the information in the va...
Hi TeamI have a request where a user is not able to see the SOW Detail tab data, but other tabs data is visible to him except Details tab which contain incident no., caller , caller id and all etc. He has the ITIL role and I also check the syrule_vie...
How To Delete a record using Background Script?
I am facing a script error issue in the change form when the change is approved under the status field i have checked the client scripts but i could find any thing related to status change ,how can i solve this please help
I got a requirement from Clients that they want to select few choices at a time in List Collector type in Service Portal in Servicenow. How to achieve this requirement. Please help me.
Hi Friends, I was tasked with creation of Service catalog by using flow designer.Can you please provide me some articles or videos to understand Service Catalog and flow designer in a better way
I recently Edited translation of a catalog item and updated the French translation. On searching on the portal the search result is still showing the previous translated name & not the one I updated.On opening the form the correct name is displayed (...
Hi All, When I search for a request in the global search, it shows the result, but when I hit Enter, it does not take me to the record. For other tables, such incidents or RITM numbers, it works correctly and takes me to the record when I hit Enter. ...
Recently, there has been a lot of discussion around whether Change records should be required for lower environments. Please provide feedback as to whether or not your company requires change records for lower environments or not and if so, what’s th...
"Change > Create New" Landing Page stays at Loading... and has a circle spin and never displays the Change Model Cards. I am not sure what could be causing this. Hopefully someone knows what is going on with this. Any help would be greatly appreci...
Hi, I have created the UI action called "Acknowledge" on RITM table. now i want to make it this UI action available for only if logged In User is member of the RITM associated SC Task assignment group. I have tried by using below UI action Conditions...
I have a request to get a helptext including the hyperlink to get to another link.but issue iam facing is the link is not directing to next page, instead it is taking the hyperlink as string. Used script:function onChange(control, oldValue, newValue,...
How can we add existing variables to a variable set..Eg:-I have created variable name:- location and i need to add that variable in variable set without creating new variable in set.
I need to list the incidents incident or task tickets being followed by a user. How should I create such a report?By "followed" I mean when a user clicks "Follow" button on incident form (this allows user to follow it on his/her Connect sidebar)
