How to filter users for Activity Stream @mention
How to filter users for Activity Stream @mention, we want to hide admin accounts when user mention @.
Forum Posts
RITM creation by using inbound action
Hi All, I wanted to create RITM tickets by using inbound action Item sys id is var item = cart.addItem('49dd78a3db427c50eeb8026dd3961902'); right now ticket has been created but not going to current catalog item. kindly find below screen snap. which ...
Resolved! how to communicate to the itil user after a feature released in the system
Hi community,I run into a communication issue. I am the product owner of ITSM. Recently I have released a new feature which redesign the resolution code in the incident table. The change is submitted by process owner of incident management.However, a...
Resolved! Change Record Assignment Group Reference Field Lookup
When clicking on the assignment group lookup list for change records, I would like to see the group name and its description to help my analysts pick the correct group when transferring to another group.I believe this needs to be done via the diction...
How to trigger task before 1 Business day
Hi, I added the script below in timer activity which is working fine and creating task one day before business day in our dev instance but the same script is not working in test instance, is in the script anything missing? please help on this. Thank ...
Report of Historic Hardware State Changes
Hi All,I’m working on creating a report for our Hardware Table to track any state changes and assignment updates made to assets.For example, if a laptop was initially assigned to Joe Smith and is now assigned to Sarah Biggs, I want to be able to see ...
Populate user names depending upon the selected group name
I've a catalog item which contains a variable 'Select Governance Group' which is a 'reference' type and which is referred to a custom table "u_rlm_governance_group". I've an another variable 'Name of members to be removed from Governance Group' which...
Resolved! How to remove value from field by Background Script
Hi All, I need to remove value from field in many records and I want to do this by Background Script.Field from which I need to remove value is 'operational_status' in Servers:The issue is that when I open the record then in every record table in dif...
Forced encryption on attachments
Since upgrade to Utah, all our attachments are being encrypted. In Tokyo and before there was a checkbox here to choose to encrypt. That is now gone and none is not the default option. ServiceNow support says this is OOB, but I can't believe this was...
Resolved! Scripting Help - Business Rule
Hello - I am trying to setup a rule that will automatically remove users from all groups when they go on leave of absence. We have field on the user record that is automatically update from our HR system if someone goes on LOA. I created a business r...
Resolved! Mulyople Assigned To on Workflow Task
i have a request to have a Catalog Task (from workflow) to have two Assigned To users. Like Additional Assignee
Resolved! On-call schedule Daylight Saving bug on SOW
In Xanadu on the Service Operations Workspace Schedule I am seeing what appears to be a bug in how the calander is displayed when the Daylight Saving time ends.If I look at the same schedule in the On-Call Schedule page it behaves as expected.However...
Resolved! Incident State not updated
Hi guys, Since when the below BR does not work anymore:+ Before - Update+ Condition: State is In Progress (or any state)+ Script: current.state = '1' (or any state) => This will only update the State NOT the Incident state, that's why it's not captur...
How to Prevent duplicates on cmdb_health_result table using identification rules
I have same names for "Business Service(cmdb_ci_service)" table and "Technical(cmdb_ci_service_technical)" table records. Because of this it is creating duplicate tasks in cmdb_health_result table. But we will be retiring(install_status = Retired) fo...
Resolved! How to display the date and time of another region in an email script
Hi Community. How to display the date and time of a different region in an email script if my ServiceNow server is set to the default U.S. timezone.
