Displaying Fields in Global Search Results

aalarco4 · ‎09-22-2015

Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.

nbharambe · ‎09-24-2015

Its working for me this way,

[When "text_search" view is not defined for table]. I have configured default list view of table and added some new fields so that my default list view is what i see in global search.

http://wiki.servicenow.com/index.php?title=Configuring_Lists#gsc.tab=0

[When "text_search" view is defined for table]. In case text_search view is defined, i.e. added incident table in list tab and added an element "number" (column) by clicking on new incident table record under list tab (I think you missed it).

I got below global search result. i.e only number column in global search list view, however default view remained unchanged.

ATTENTION :

I got it after logging out and restarting browser . Tested in IE and Crome.

If it doesn't work for you, then probably HI can help.

View solution in original post

Aanchal Mehndi1 · ‎12-11-2017

Hi Nilesh,

I used list layout method to add two fields on knowledge article list view - Configuration item and Product Model ID

When i search by configuration item, kb article is shown in global text search and when i search by product model id, no kb article is shown.

Is it because product model id is dot-walked in field?

can you suggest any solution for this?

alan_lowrance · ‎05-31-2018

If you want to revert back to the old way of search results you can do so with an override property: https://docs.servicenow.com/bundle/kingston-platform-administration/page/administer/search-administration/task/revert-to-legacy-global-search.html