Displaying Fields in Global Search Results

aalarco4 · ‎09-22-2015

Is there a way to change the fields that display for results of the global search? I changed the default view of the table, but the global search results didn't change.

nbharambe · ‎09-24-2015

Its working for me this way,

[When "text_search" view is not defined for table]. I have configured default list view of table and added some new fields so that my default list view is what i see in global search.

http://wiki.servicenow.com/index.php?title=Configuring_Lists#gsc.tab=0

[When "text_search" view is defined for table]. In case text_search view is defined, i.e. added incident table in list tab and added an element "number" (column) by clicking on new incident table record under list tab (I think you missed it).

I got below global search result. i.e only number column in global search list view, however default view remained unchanged.

ATTENTION :

I got it after logging out and restarting browser . Tested in IE and Crome.

If it doesn't work for you, then probably HI can help.

View solution in original post

nbharambe · ‎09-23-2015

Hey Alex,

There are two ways you can do that.

1. Update the "text_search" view. You can find it under System UI> View. You can add desired table under "List" section and then the fields need to be displayed in result.

2. On list view of Incident table (for example) right click on any column header go to configure > List Layout and add desired columns.

Note: In second option, i.e. list edit, columns added/removed will be a global change and applicable for all the user, unless they personalize their own list views.

Administering Global Text Search - ServiceNow Wiki

Thanks

Nilesh B.

aalarco4 · ‎09-23-2015

Nilesh,

Thanks for the advice. The list view that shows in the global text search is different than the default list view for the table. I also checked the "text_search" view and there are no tables under the List tab. When I added "cmdb_ci_computer" under the List tab, there were no changes to the global text search results. I'm thinking about opening a HI tickets. Thoughts?

nbharambe · ‎09-24-2015