We have domain separation setup and I'm having trouble with the assigned to field in tickets in our client domains. Let me explain how the domains are setup:
TOP (root)
├── Clients
│ ├── Client1
│ ├── Client2
│ └── Client3
├── Standard
│ ├── Partners (your default domain)
│ ├── Leads
│ └── Support Teams
└── Default
Our users were moved to the Partners domain, along with the custom dashboards. As long as they put tickets in under that domain everything works fine. We have three client domains that really are more project domains and we have given members from the partners domains visibility to the client domains. There are no users directly within the client domains at this time, everyone just has visibility. The idea is that the data stays separated more than anything else.
The problem I am running into is that we can't see the members in the assignment groups while in the client domains. Even if the group and members both have visibility set.
Any thoughts?
