Doubts

[SumartyaS]

Your customer wants incidents to close automatically
7 days after the incident is resolved. How do you meet
this requirement? (Choose two.)
A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date
B. Update the incident_close UI action script
C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes
D. Modify the Incident Lifecycle flow to expire after 7
days. I am thinking option C and D are correct. Please clarify this doubt once.

[SANDEEP DUTTA · Accepted solution]

Hi @SumartyaS ,

A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date

 and 

C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes

[Dr Atul G- LNG · Accepted solution]

Hi @SumartyaS 

Right answer is A & C.

[SANDEEP DUTTA · Accepted solution]

Hi @SumartyaS ,

A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date

 and 

C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes

[Dr Atul G- LNG · Accepted solution]

Hi @SumartyaS 

Right answer is A & C.

[AndersBGS · Accepted solution]

Hi @SumartyaS ,

The correct answer is C as there is a property for this.