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‎06-15-2025 10:29 AM
Your customer wants incidents to close automatically
7 days after the incident is resolved. How do you meet
this requirement? (Choose two.)
A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date
B. Update the incident_close UI action script
C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes
D. Modify the Incident Lifecycle flow to expire after 7
days. I am thinking option C and D are correct. Please clarify this doubt once.
Solved! Go to Solution.
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‎06-15-2025 07:39 PM
Hi @SumartyaS ,
A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date
and
C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
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‎06-15-2025 10:16 PM
Hi @SumartyaS
Right answer is A & C.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
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‎06-15-2025 10:44 PM
Hi @SumartyaS ,
The correct answer is C as there is a property for this.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/
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‎06-15-2025 07:39 PM
Hi @SumartyaS ,
A. Modify the Incident Lifecycle flow to trigger from
the Resolved date instead of the Updated date
and
C. From the Incident Properties application, set Enable
auto closure of incidents based on Resolution
date to Yes
Sandeep Dutta
Please mark the answer correct & Helpful, if i could help you.
- Mark as New
- Bookmark
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‎06-15-2025 10:16 PM
Hi @SumartyaS
Right answer is A & C.
If my response proves useful, please indicate its helpfulness by selecting " Accept as Solution" and " Helpful." This action benefits both the community and me.
Regards
Dr. Atul G. - Learn N Grow Together
ServiceNow Techno - Functional Trainer
LinkedIn: https://www.linkedin.com/in/dratulgrover
YouTube: https://www.youtube.com/@LearnNGrowTogetherwithAtulG
Topmate: https://topmate.io/atul_grover_lng [ Connect for 1-1 Session]
****************************************************************************************************************
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‎06-15-2025 10:44 PM
Hi @SumartyaS ,
The correct answer is C as there is a property for this.
If my answer has helped with your question, please mark my answer as the accepted solution and give a thumbs up.
Best regards
Anders
Rising star 2024
MVP 2025
linkedIn: https://www.linkedin.com/in/andersskovbjerg/