Hello all, my team and I are working on a Service Portal redesign and have been customizing the way certain Service Catalog Items function depending on what the user selects.
Right now, we have some catalog items with Select Box variables, and depending on which selection the user choses, either an INC record will be opened along with a REQ and RITM that automatically get closed, or only a REQ and RITM get opened because they chose something that indicates a request. (In the first case, REQ and RITM are only opened because it is a catalog item (not record producer) - the Flow designer is what creates the INC and then closes the request depending on users selection)
My question is, if they select an option that opens an INC, how can I redirect the user to a page with the Incident number and it's details, rather than the page with the closed request? Can this be done simply from Flow Designer, or is there more customization involved? Any help or suggestions is greatly appreciated!
