Why does the Global Search apply search condition "Active=True" for all tables, except Incident where it searches All records

[Kris38]

When I enter a search string in the Global Search, the search returns All Incident records, but applies "Active=True" for all other returns.  This eliminates all Closed records for Changes, Problems, People, Groups, etc.  We have not customised the Global Search UI

[Mike Patel · Accepted solution]

go to ts_group.list or ts_table.list and remove or add filters

[Noah Drew]

Hi Kris!

Mike is correct. Here are some detailed steps to change this:

1. Navigate to "ts_group.LIST"

2. Open the record with the Name of "Tasks"

3. In the Text Search Tables related list, open the record for the table "incident"

4. Change the conditions to [Active | is | true]

5. Save the form

Hope that helps!

If it did, please mark as Helpful and consider setting this reply as the Correct Answer to this question, thanks!

[terrieb]

I have done the above step for Incident table in global search, however it is still returning results of records that are Closed or Resolved, which are not active.

I also tried removing that condition and adding the condition that the state is one of New, In Progress or On Hold.  Same results.  

any other suggestion (on San Diego release)

Thanks

[Kris38]

Thanks, we are looking to return all records for all tables.  I will get my Administrator to remove the Active=True from the other Tasks. 

If this is customisation will it need to be reapplied when we upgrade to New York and Orlando over the coming year?