Edit variables on a catalog task after submission

[Cat Scarberry]

I have a catalog task that is partially filled out by the customer. The customer submits the request and it is routed to another person/group (field support). Once the field support receives the task I need them to fill in the other variables on the task

I have tried all kinds of combinations on the permissions for the variable and test it the variables are still read only?

Create Roles: User who can create values to the variable. If the user doesn't have the role mentioned, the variable will be read only before submission

Read Roles: User who can see the variable. If the user doesn't have the role mentioned, the variable will not be shown to the user

Write Roles: User who can edit the variable. If the user doesn't have the role mentioned, the variable will be read only in the variable editor

I have a lot of variables that need to be edited by the field team so I would rather not create a client script for each of the variables.

Anyone have any suggestions?

[ritu_saluja]

Hello @Cat Scarberry 
You can edit the variables and unchecked the read only box.

And after that you have given all the permission and roles to read and write

I think this should work.

If this didnt Help you can take help from this link
https://www.linkedin.com/pulse/san-diego-take-actions-keep-write-roles-catalog-nikita-mironov-?trk=p...

Mark my answer correct if it helps you

[Cat Scarberry]

Tank you but I have tried this and in theory this should work but something is overriding it so when the task is created the variables are still read only?

[shiva29]

Hi @Cat Scarberry 

- Please check by adding the required role in the write ACl

[Cat Scarberry]

Hi there

I am really new to ServiceNow can you be more specific please?