Email Client Template should visible to specific role.

[Para5]

1. I have created new email client template that auto populate "Caller" Email in TO field.

2.But I want this functionality or display this template only when the  users  A  having specific  role e.g. "role1" .

3.for other users this should work as normally.(Default Template).

[Vasantharajan N · Accepted solution]

I don't feel you have direct way to do it. But as a workaround you can follow the below steps.

Step 1. Add dummy condition say Caller Id is javascript:new test().roleCheck(current)

Note: test is my script include and roleCheck is my method and passing the current record as an argument

Step 2: In your script include function roleCheck have the logic to check whether the user has the role or not.  You can use the below code

roleCheck: function(current) {
        if(gs.hasRole("admin")){ //Please update the role here, I've considered admin role
			return current.caller_id;
		}
		return false;
    }

Step 3: Test the behavior. 

Note: This will just apply the template when the user click on the "Email" from incident record. 

[Para5]

Thank you.....Works for me

I used gs.hasRoleExactly('itil') insted of gs.hasRole();