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Resolved! Number Maintenance - Auto-Numbering Records

I know it is possible to set auto-numbering format as the prefix for new table records (such as INC for incidents or CHG for changes), but is it also possible to establish an auto-numbering suffix format?  For example: I want all new incident records...

mferich by ServiceNow Employee
  • 9272 Views
  • 6 replies
  • 2 helpfuls

Resolved! record producer

How to access the true/false field in a table from a record producer. Iam using Yes/No variable in RP but when i change the option to yes in RP it is not getting reflected in the table.How to do that??

Stages vs Tasks vs. States

Hi all,  Wondering some best practices here.   I'm working on implementing our service catalog request items, and I'm finding that a lot of the default workflows involve creating tasks to pass along stages, etc.   For us right now, during this first...

adamrauh by Kilo Expert
  • 3200 Views
  • 2 replies
  • 0 helpfuls

coalesce on multiple fields and empty fields

what does "coalesce empty fields" used for ? if i am having my unique key field , I do not want that data coming in empty , so where exactly can this option be used?another question is , when there are two fields - name and ID and I set both as "coal...

joanct by Kilo Contributor
  • 9711 Views
  • 2 replies
  • 0 helpfuls

Days open count

Hi,  I am trying to add a read only field on the incident form which counts how many days a ticket has been open for. I have done something similar at a previous company to count the amount of times a ticket is reassigned and then fire an email to ma...

scottjus82 by Kilo Guru
  • 7109 Views
  • 7 replies
  • 1 helpfuls

Resolved! Change of Graph Colors

Hi All,  I have designed a Vertical Bar graph that is based on one table. The table has one field 'Type'. Its a choice list field. One of the value of this field is 'Emergency'. By default, the graph is plotting this field in Yellow. I want this fiel...

SetAbortAction(true) shows Invalid Update

Hi All,  I have created a before delete BR that sets the active field of the record as false and then aborts the delete action.Below is the script for the BR and the delete UI Action.try {             current.active = false;       current.update(); ...

NehaKataria by Kilo Explorer
  • 5007 Views
  • 2 replies
  • 0 helpfuls

Resolved! Transform Mapping Currency Field

I have an excel spreadsheet which I am importing into ServiceNow. On the spreadsheet are two columns, one is the currency code (USD, GBP, etc.) and the other is the amount. In my transform map, I can map the amount directly to the currency field whic...

gtke by Tera Contributor
  • 4096 Views
  • 2 replies
  • 2 helpfuls

glide.ui.update_is_submit

The system property glide.ui.update_is_submit is used in the condition for the Global Submit UI Action but it is not listed in sys_properties.list. Is there any available documentation on this property?

scot_sutton by Tera Contributor
  • 2856 Views
  • 1 replies
  • 0 helpfuls

Mid Server Requirements

Client wants to set up the Mid Server on a Linux server under vmWare. They want to know the recommended vCPU count for this type of configuration?  Here are their current CPU specs:processor : 1vendor_id : GenuineIntelcpu family : 6model : 45model n...