Email field on glide_list fields

[dantm]

Hello there

Searched quite a while but could only find answers on how to disable the email field on client lists...but I need to have one on an new field I have created. So it looks like if this should be default, but on my field it is not showing by default. I checked, the "no_email=true" is not present, I tried to add "no_email=false" but still not working.

This is on a Helsinki instance...am I missing something that maybe changed on Helsinki?

Thanks for any help..

Daniel

[Chuck Tomasi]

Per the docs... no_email=true should turn it off. This is only available if your glide_list is referencing sys_user.

http://wiki.servicenow.com/index.php?title=Dictionary_Attributes#gsc.tab=0

I just set it on my incident form's watch_list and it works fine (Helsinki P1)

[dantm]

Hi Chuck

Thank you for the reply! Ahhh....so this is the reason. I have a glide_list that is referencing on sys_user, but the new one I have made is referencing to a other table, so that's why it is not showing...

Do you have an idea how I can enable this if glide_list is referencing to an other table?

Thanks,

Daniel

[Chuck Tomasi · Accepted solution]

Thanks Daniel,

Email is only available if referencing the sys_user table. That's hard coded in to the system. If you were referencing a CI, it wouldn't make sense to throw in an email address (as far as I can can imagine.)

You may want to consider another field to collect email addresses.

[dantm]

Thanks Chuck,

I see....makes sense. I have a custom table that has some providers in there, so it should then be like a watchlist for different providers, and sometimes an email needs to be entered manually...

But I will check for an other way to do this then!

Thank you!

Daniel