For catalogue items, where line manager approval is there - approach all form owners and inform them that if line manager will not approve ticket within 3 Days/?, then approval will go line manager's manager which we are going to implement.
Hi Everyone,there is a standard change template, for that template there is a field called category and that filed is empty when i click create standard change button. This is only for few templates, not all the templates. How do I fix it ?
Hi,By using the ATF i want to click Interactions in Service Operations workspace? please help me out the ATF test steps in ServiceNow ?Please find the below screenshot for your reference: I want to open the Service Operations Workspace under the lis...
{"response_status":{"status_code":4000,"messages":[{"status_code":4001,"field":"FCR Overall / Resolvable","type":"failed"}],"status":"failed"}} We have integration between two ServiceNow. User is saying resolved status not reached with user. Please h...
Is it possible to update the helptext of a variable in a catalog form using the values in the backend table."This text paragraph along with its links should be editable from the backend table."
Hello All,If any catalog task associated with a Requested Item (RITM) is set to "Closed Incomplete", then the RITM and the corresponding Request (REQ) should also be updated to "Closed Incomplete", regardless of the states of the other tasks.Current ...
we are trying to configure SLA's for Knowledge Articles wherein if the KA is not approved with certain time frame, it should move back to Draft, we understand kb_knowledge is not extending the task table and we don't have entitlement for com.snc.sla....
how to make the question mandatory based on other two question for a survey
Hi,I am trying to embed a Survey on outlook. I am using Outlook Actionable Messages(sn_ms_oam) plugin for this purpose. The survey invitation email with subject "The Survey invitation: New survey on Customer Satisfaction Survey" generated the survey ...
I am attempting to start contract management in Service Now and have a question regarding tying contracts together. For instance, we have a Microsoft EA. Under that EA we have several products that are covered. For those products, such as SQL, ...
HI All, I need to change Revised by to Updated by in ServiceNow, Currently we are in Xanadu version we are getting Revised by not updated by. we need to get updated by. can anyone help me , how we can can do this please, I have also raisedhi case but...
We have several assignment groups that grant the ITIL role, either directly or through inherited roles. I’m trying to build a report that identifies users who do not have either the ITIL or Read-only ITIL roles. Could someone please advise on which f...
Hi everyone, I was asked to modify the assignment group value from an change template. Can someone let me know how can we edit the value there. Regards, Lucky
Hi Everyone, Would just like to find out with regards to data displaying outside of a field that has been resized.So we have a sensitive data field that we are using and when switched to Next experience the field was much larger than it was in UI16,...
Hi everyone, I hope you are doing well.Currently in our Virtual Agent configuration we have multi-link to display several articles from the 'kb_knowledge'. Currently the URL is being displayed as 'https://<InstanceName>.service-now.com/kb_view.do?sy...
