Resolved! send email notification to problem assignee for Problem Task Closure or Cancellation
Any problem task in a problem record is being closed or canceled, a notification needs to be generated to notify the Problem Record Assignee.
Forum Posts
Resolved! Create a Standard Change Request using a custom UI action for a particular Standard Change Template
Hi All, I have a requirement to create a Standard Change Request when the "Create change request" button is clicked from a form with a specific Standard change template. Please help me here. Thanks in Advance.
How to make Checkbox selection mandatory
Hello,Requirement is to have at least one or more selected before submitting form. How can I make this Catalog Item checkboxes mandatory."Required Provision" is a container so can't be made required."Please select:" is a label, and if I make the firs...
On creating a major incident, outage records are getting created twice
When creating a major incident, duplicate outage records are being generated. Has anyone encountered this issue before? I’d appreciate any suggestions or solutions you can share.Thanks in advance!
Resolved! Doubts
A tester wants to submit a bug report, because theyare not able to see the Communicate Fix link underthe Related Links on the Problem form.What do yourecommend that they confirm, before submitting thebug report? (Choose two.)A. Tester is impersonatin...
Resolved! CIS-ITSM Doubts
Which of the following Change Task Types are available by default? (Choose three.)A. PlanningB. TestingC. ReviewD. DeploymentE. Verification. Are options A,B,D correct? Could anyone please clarify this doubt once?
Resolved! using platform analytics to create a dashboard, wants to add a average time of request item creation
I'm using the platform analytics experience to create a dashboard for my organization, and they want an performance indicator of how long it takes for a requested item to be created? specifically, response time between clicking submit and RITM number...
Can we edit a notification using system property without using mail script ?
Hi All,I want to make some changes in context of a notification . Few email scripts are used in that notification . Changes like rename the email address name and footer message like Thank You etc. . So can we make these kind of changes via system pr...
Reference Qualifier -List Collector
I have a two fields on a form in portal which are referencing cmn_location tablefield 1 State - Lookup select boxfield 2 District - List collectorBoth the fields are in the cmn_location tableWhen state value is selected then the corresponding value n...
Resolved! Doubts
After publishing an item via Catalog Builder, the associated update set is set to which state?A. CompleteB. NewC. PublishedD. In progressIs the answer D? I am a bit confused regarding this question.
Resolved! Doubts
On a Change Approval Definition record, what does the 'wait for condition' define?A. The state the change must be in before the approval notifications can be sentB.The number or percentage of users from the approval group that must approve the change...
How Do I Setup ServiceNow ITSM + Ansible Demo with a Trial ServiceNow Instance?
Hi. I know absolutely nothing about ServiceNow. I am an Oracle database administrator and an automation resource. I need to sell the idea of what Alex Dvorjan perfectly already demoed (Ansible +ServiceNow), but :1) with my own trial ServiceNow instan...
Dynamically Send Catalog Variables & Multi-Row Variable Sets in Email
Hello Community,Have you ever needed to send catalog item variables via email, especially Multi-Row Variable Sets (MRVS), but struggled to present them in a clean, readable format? I recently tackled this challenge and wanted to share my approach.Usu...
OnChange Client script not working on SC_TASK table
Hello there, Below client script on sc_task table doesn't seem to work. Please help Type: On ChangeApplication:GlobalField Name: State Requirements: I have dependent variables like Yes/No. If yes, attachment needs to be provided and when no reasonin...
Resolved! HTML editor is going back to old format while the text is removed from the editor of new knowled
The issue is related to articles where the old styling is showing up on the template editor form.Steps to replicate:- Edit an article- Enter text on the editor form and check the Paragraph field on formatter.- Delete the text and again check the Para...
