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Service Bridge E-bonding is not working

Hi all, In our instance e-bonding is not working from the provider side. As i have check from both of the instances the consumer instance is working fine and getting e-bonded with correlation id but on the other hand provider instance is not getting ...

Devansh00 by Tera Contributor
  • 333 Views
  • 1 replies
  • 0 helpfuls

URL Field in Translated Text (sys_translated_text) Table

How can we use the [sys_translated_text] table Record for URL field for different Language or How can we fulfill it with any another approach? For,Preferred Languge (English) on Service Portal - Clicking on Annoucement it will redirect to English Kno...

PareshW by Tera Contributor
  • 442 Views
  • 2 replies
  • 0 helpfuls

Make global search default to global for all users

Hi Team,When any user searches for any ticket on global search , he is given options to select workspace and global.Requirement is make global default to all users instead of giving them options to select workspace. Is this possible ? if so how ?

rambo1 by Tera Guru
  • 446 Views
  • 1 replies
  • 0 helpfuls

Is there a way to flag an Incident for Quality Assessment?

Is there a way for our second/third level teams to mark a ticket for immediate quality review? For example; First level Agent A misses a knowledge document and doesn't follow process when transfering the ticket to Team X.  Second level Agent B can th...

n8salisbury by Giga Contributor
  • 1674 Views
  • 2 replies
  • 3 helpfuls

Req state update

I'm using the below script to update the Request state and RITM stage based on the RITM state. It is working fine for individual RITMs but not for order guide. Can anyone help me on this  (function executeRule(current, previous /*null when async*/ ) ...

GBS by Tera Contributor
  • 425 Views
  • 2 replies
  • 0 helpfuls

Resolved! Predictive intelligence for HRSD

Hi experts,How can we leverage Predictive intelligence for HRSD. What are the best use cases we can target for. If anyone implemented already please let me know the approach I need to follow. TIA

si21 by Tera Guru
  • 521 Views
  • 1 replies
  • 1 helpfuls

Agent Assist on SC Task

Hi We are trying to add Agent assist feature in Service Operations workspace for tasks. It is available on Incident form and we tried to replicate the same , no luck? Can you help? Regards~R

Ruban Balu1 by Tera Contributor
  • 740 Views
  • 3 replies
  • 0 helpfuls