Email inbound action for Multiple external email accounts

[Community Alums]

Hi All

    I have a requirement to create inbound actions for multiple email boxes that are in non servicenow domain.Servicenow to read emails sent to each mailbox and based on the mailbox the created ticket to be routed to it specific assignment group. Can I configure the mailboxes in servicenow and write inbound actions or is there any other way do it ?

Has anyone worked on a similar project ?

[Ravi9]

While there are multiple ways to do here is my suggestion , you need to check if its feasible for you

1. create service accounts for each email box along with their unique email address

2. create assignment rules which will assign to right groups based on above

This way you dont need unnecessary code / maintenance