Hi,We are running Calgary Patch 7 Hot Fix 5.I've assigned the "knowledge_admin" and "itil" role to one of our users (added to group with these roles attached), and they still can't see any Knowledge Base articles that are in either Draft or Review St...
I want to integrate HP Service Manager Integration such that when i submit a form it will create a ticket in HP SM. I have very little knowledge of web services. so please make the explanation as descriptive as possible.
I have searched and am struggling to find the right answer.I'd like to add an Insert and Stay function to my Change Records so that somebody can copy a previous Change Request to save time of filling out the form again. I created a UI Action called...
We are using ServiceNow Fuji version after adding JAVA Key Store certificate in X.509 Certificate our SSO fails .Error :----------------------------------------------------------------------------------------There was a problem accessing the site. Tr...
Can anybody explain about "workaround" field in Problem Management?
Is there a way to determine who is subscribed to a notification? We are in the process of cleaning up our notifications list, and want to determine what is actually in use.
While running some tests in preparation to roll out ServiceNow to our users next month, I noticed that when an end user is added to the watch list of an incident, they can open the incident in a read only state, which makes sense.However, they are al...
Hi,A client of ours requests to be able to verify the newly defined password against the previous 10 passwords that were used for that user. Passwords and historic passwords should be readable for no one, not even the user. Does anyone have any sugge...
Hi All,I'm looking for the best way to go about auto generating information in a date field.When enter new assets, we would input the date of purchase for the laptop. What we need to do then is have that populate the warranty expiration field based...
Hi All,If we extend task table and creating some application.Please let me know if end user access extended table and insert or update some data in extended tableit is required ITIL role or not.also let me know for this application we need itil licen...
Good morning guys,I'm tasked to research this task ticket type='ticket' with prefix 'TKT'. Is anybody here can help me figure out what is this for and how SN originally use it for? I appreciate all your inputs. Have a great day!Thanks,Enrique
Hi,I have developed a couple of service catalogues in the past, but starting afresh for another organisation in reconfiguring the existing service catalogue.This being a basic excel sheet holding everything software related and hardware related.What ...
What's the best service-now practie to implement a hardware (Asset) loaner program? Does one create a CI for (let's say) a projector and associate to a Request? Just seraching for ideas.
How can I set the Default List View that will appear when a reference field is opened up? The Reference List view is currently the default, which I do not want to modify since that will affect all other applications. I am building a scoped applicatio...
Is there an easy way to switch between two user ID's when you're using single sign-on?At the moment the only way I see around this is to actually log off our windows session and re-login with the administrator ID and then launch service now. We don...