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Resolved! Setting Catalog Item variables via ReST

I have a requirement to update some variables on a request item via ReST after the item has been logged by an end-user. I can successfully set the standard fields, but not the variables. When I pass the below body into my PATCH command, the descripti...

Resolved! ServiceNow License Management Help

Hello,I have been looking through the Wiki and ServiceNow Community for the best way to view and manage ServiceNow License utilization but have not come across a "Best Practice" for how to do so.I found some very helpful threads that explain how to c...

Vance1 by Kilo Expert
  • 27223 Views
  • 26 replies
  • 27 helpfuls

Resolved! How do I delete Access Control entries from a table?

Dear folks, I was working to solve a problem in which users are unable to select entries from the core_company table by trying to create an Access Control (ACL) rule; I got it to work, but wanted to change the role on that particular rule and I'm una...

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ubido by Mega Expert
  • 2881 Views
  • 2 replies
  • 0 helpfuls

LDAP Group Import - Group members not being added

We are planning on putting the maintenance of groups membership into Active Directory and have them imported via LDAP. I have successfully imported a test group. However, the members are not being added to the group. I have verified that the members ...

ericfisch by Mega Contributor
  • 9556 Views
  • 6 replies
  • 6 helpfuls

Catalog Task workflow activity in Parallel Flow Launcher

Hi,I'm trying to use a parallel flow launcher which calls to a workflow that creates a certain number of catalog tasks using the Catalog Task workflow activity. When the parallel flow starts it creates the parallel activities but the issue is it crea...

benjilali by Giga Contributor
  • 2573 Views
  • 5 replies
  • 5 helpfuls

Change CAB date on change request

Hello All Currently we have defaulted the CAB Date on the change request to the next available date no matter what is entered in the Planned start date, even as an admin I cannot update the date to a different date..does anyone know where/how this co...

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Mary by Mega Guru
  • 1917 Views
  • 1 replies
  • 0 helpfuls

how to archive incidents?

few incidets got archived few days back. and i have restored back all incidents back from archive incident table. except two!! am not finding restoring option to those two incidents in Archived incidnet. but still they are in Archived incident table....

lakng by Tera Contributor
  • 2580 Views
  • 3 replies
  • 0 helpfuls

Date field is changing based on user profile timezone but we need to restrict that field based customized time zone field on form

Hi We have custom Time zone field and custom field on form.  if different time zone user open same record date field converting automatically to based on user profile time zone how to restrict automatic date display but is has to show always based on...

How do I create a schedule for a Standard Change

I am creating scheduling jobs via System Definition > Scheduled Jobs > 'Auto generate something (a change, an incident, a ci etc) from a template' for normal changes, which works as planned.  This is so I can automate the creation of a change record ...

rick-jones by Tera Contributor
  • 2792 Views
  • 6 replies
  • 0 helpfuls

Resolved! Best SDK Tool(s) | Mobile Web Browser Emulation

As we build out our Service Now instance, we are going to want to test the appearance of Service Now across the entire gamut of mobile devices or, to be more realistic, most common/popular mobile devices.  We are currently in the process of research...

How to get Logged-In user TimeZone in Client script (OnSubmit)

Hi, please help me how to get Logged-in User Time zone i used below script in OnSubmit -Client Script working fine Native Ui side, coming to Portal side showing Javascript Error.   var id=g_user.userID;var d;var gr=new GlideRecord('sys_user'); gr.add...

chanikya by Tera Guru
  • 3065 Views
  • 13 replies
  • 0 helpfuls

Set Due Date to be 14 days prior to Go-Live Date

I have a custom form that I have setup.  I have a custom field on my task that is labeled as "Go-Live Date". On my subtask, I have a field labeled as "Due Date". My subtasks are set to auto-generate upon submitting the initial task.  I need the "Due ...

jherrell by Giga Contributor
  • 1339 Views
  • 5 replies
  • 4 helpfuls