I am trying to build a catalog item that is based on a spreadsheet that used the =sum calculation. I've found a few ideas out there but nothing that will work for me. We'd like it to be just for this catalog item so not a business rule. Current...
Has anyone updated the closed_at field on a task (particularly the incident) when it's been reopened? We allow customers to reopen incidents, if it was closed within the last 2 weeks. The closed_at date retains the original closed date, instead o...
In the same way what is the difference between ITIL role and agent_itil role .
Hi! I am currently working on getting data out of the problem table.I am getting the schema out of the sys_dictionary definitions for the "problem" and the parent "task" table.The "description" field of the "task" table has a max_length of 4000.This...
I have a Use Case that requires us to hide some data on INC based on the content of a field on the INC - Basically I'm talking about Row Level Security. Everything is working fine - I'm able to hide the fields I need, in most cases, using Access Con...
We are looking for some advice for how to encode a URL with a RelayState so it can be properly processed by ADFS.We are configuring the ADFS and Service-Now to enable deep linking of embedded links in notifications messages to work even if the user i...
We've always experienced issues with our Process Flow Formatter. Specifically, the way it should work (according to the Wiki) is that the stages selected in the Condition Builder when creating a Formatter are the stages that should be highlighted on ...
Does anyone know if ServiceNow would ever consider providing a lite edition to encourage startups to use the platform ? As part of my day job I develop in ServiceNow for a large bank, but by night I'm helping my ****'s small self-catering / property...
I have change record with three tasks underneath it Coding,Code review and documentation. How can I make the close notes mandatory when the code review task is complete. I tried UI policies as well as client script can you help me with an example h...
We have a change request form with more than 100 fields on it and now trying to enhance it to display minimum fields based up on category type that will improve performance and as well as a clean view to the users. We can do this using client script(...
Background:I've been setting up Asset management for our Company, loading data etc, determining if I have all my transform maps set up correctly etc, refining, and such, well in this process of uploading several excel sheets multiple times, I now fin...
Evening All, I currently have a call open with ServiceNow but the progress is slow, so i thought i would throw the question out on here as well. Last week, i implemented pingfederate, but due to some issues, i backed it out. I have reverted all of ...
I'm still new to the ServiceNow Admin role, and I've been asked today if there is an audit/history of our Change Request form. We'd like to know when a particular field was added to the form. I haven't been able to find anything in the logs so fa...
When running a user import via an LDAP server, there are several user records that error during processing. I have dug through the import logs but the error messages are not descriptive enough to tell me where to start. Is there a way to turn on ...
We have a financial shared services center as a primary stakeholder for ServiceNow. Due to the line item nature of their work, many of their Catalog Items necessitate the user download an excel sheet, fill in the line items, then re-attach during the...