Can any one tell about the single line text and multiline text in service catalog and difference between among them.
Can any one tell about the single line text and multiline text in service catalog and difference between among them.
Forum Posts
Reconciliation definition - SCCM and Discovery updating different Serial Numbers
hi all, SCCM and ServiceNow Discovery are updating serial numbers for workstations and for some CI's SCCM enters bios serial number while Discovery enters baseboard serial number as the default. To handle this, I tried to create reconciliation rules ...
Can multiple carts be created and maintained for multiple Catalogs?
we've seen that multiple Catalogs can be set up as a way of segregating different types of request, so you can have one for IT procurement, one for Facilities, etc. This is all fine and seems to work great, apart from one thing. Is it possible that...
Copying On-Call Schedules
Is there a way to copy on-call schedules from one instance to another? We would like a procedure to do this.
How to find section name on incident form ?
How to find section name on incident form?
Looking for a template to import hardware assets
I'm looking for a Excel template to us to import Hardware Asset data
Resolved! Make comments left by a requester visible a request item's tasks
Hi, I've two requirements to complete:1 - push comments left in catalogue tasks to the request item so a requester can view them from the self service portal, and2 - push comments left by the requester back into the associated catalougue tasks. Using...
Resolved! Compare value of list collector
Hi Guys, Need some assistance here..... I have a catalog request form that populates a list collector based on some fields selection. I need to hide this list collector if the listed values are exactly the same as the other list collector on the form...
Resolved! Variable Values Not Saving
Hello All, On our Service Portal, when you click on the edit icon to modify a catalog item in the Cart, the values are not being saved. This is happening to two "select box" variables. Any idea why this is happening and how to resolve? Thank you.
Resolved! Receiving popup 'Changes you made may not be saved' even when no changes are made
Receiving the below popup while accessing a task (even when no changes are made to the task) in a catalog item. Interestingly receiving this popup only for a specific catalog item. Other catalog items are working fine. Tried it in multiple browsers...
Resolved! Global Search
Not able to search call records from global search: I want to search Call [new_call] table records from global search therefore I haveadded new_call table under the tasks global search group. When I have done this then I got a message saying 'The new...
What is meant by masking and unmasking in ACL configuration window?
What is meant by masking and unmasking in ACL configuration window?
Resolved! Remove Select Box Option if user does NOT have role
Hello, I have a catalog item that has a Select Box variable. One of the options needs to be unavailable if the user does NOT have a specific role. For people that DO have the role the form seems to be working normally with all options available, how...
Resolved! Delivery Information and Special instructions
dumb question: on the two step popup for Service Catalog requests (in this case from Service Portal) there are a few fields available to be edited: Requested For, Delivery Information and Special instructions. where does Delivery Information ...
Resolved! How to make Reject comments mandatory for approval records in service portal
Hi All, We have a requirement to make reject comments mandatory in Service portal. In Approvals page(below screen shot) when user clicks on Reject button it should popup a window to capture reject reason/comments. Please let me know if there is any ...
